Comments

emmrecs wrote on 1/9/2022, 9:24 AM

@JENR8

Is your Update Service still current? If not, did you purchase the new version, either before or after downloading it?

I think the error message suggests the answer to those questions is No. Thus you have a currently unregistered installation of XDP 18 on your computer. Buying the upgrade will produce a new serial key which, when entered into the software, should ensure it is registered and you can download items from the Content Manager.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam