Hello,
I just upgraded my Web Designer Pro on January 14, 2023. I was able to import different widgets last weekend, now I can't do anything. I need to finish my e-commerce site and I can't even import the Paypal widget for programming. Is there a patch? A download? Anything to get me going again, without having to dish out more cash? Please advise.
Thank you,
Jeanette M.
Hi
. . . . I was able to import different widgets last weekend . . . .
Was there any error message? If so what was the full message - a screenshot would help.
There appeared to be an issue this afternoon with the Online Catalogue for a short while, it is working as I type this.
What changed on the computer from last week eg was there a Windows update installed?
I would suggest once you have access to the Online Catalog again you download all the Catalogue content to your Local content gallery - the option is at the top of the Online gallery pane.
John EB
Forum Moderator.
Hi,
Getting access to the online catalogue is hit and miss for me. I and others have complained to Magix/Xara but the problem has not been fixed. It seems to be a timeout error. You just have to keep trying until you get in. Today I got in first try but I have had to make up to 10 tries using the shortcut Ctrl+Alt+Shift+K.
Hi John EB,
I have tried the Download All in the recent past and again today. It doesn't work anymore. For testing, I used tables. I have 17 in my Local Design Gallery, but there are 22. I tried Download all twice to no avail.
Using XDPX19.0.1.65946.
John CB
I tried to access the online catalog and received this error message:
504|jsonfolders.php|20230118:2023
It won't even load the options column on the left of the screen. Ideas? Solutions?
Thank you for any information to get this going again.
Jeanette M.
Hi,
Keep trying:
Ctrl+Alt+Shift+K
If it doesn't come up almost immediately, close the window and try again. It will eventually come up.
Then raise a ticket with Magix and tell them that it doesn't work properly. They need to be reminded - often.
John CB
Hi John
. . . . have tried the Download All in the recent past and again today. It doesn't work anymore. . . . .
Confirmed monitoring the network activity when importing an online widget shows no data being sent/received.
However I did eventually get the Ecwid component for e-commerce added (???), this was missing from my Local gallery and it took ages to download measured in single figure B/s
John EB
Hi John EB,
I tried getting into the Online Content Catalog (OCC) this morning. It took 4 tries. I finally got around to programming the shortcut into my ShuttlePro. Now, it will probably work the first time every time just to spite me.
I tried Download All on the Tables again. Nothing happened. Time to raise a ticket about that and a reminder that Xara does not work properly with the video editors.
Version 20 should be out soon, according to a user on the TG forum. It has been almost a year since version 19 came out.
John CB
Hello All,
I still am unable to import any of the widgets. I have been communicating with a person over at Xara to see if they can assist on their end. I have tried the work around to access the widgets, which works, but it still won't let me import any widgets without coughing up more money...which is a hard no.
John CB states that one has to download OCC from the tables. I do not see any option to download this catalog. Where is this option located?
Losing patience and faith in this system, especially because Tech Support is only available for 4 hours per day, Monday through Friday. I really enjoy this platform, but issues of this magnitude need to be addressed and fixed.
Any other suggestions to override the issues? I am all ears.
Thank you for your input,
Jeanette M.