For a few days, I get "530 Authentication failed" when trying to connect with FTP to my homepage http://mlwi.magix.net/. It always worked before. But in recent times, FTP has been unstable. This is very frustrating. Please do something about it!!
Welcome to the Magix user to user forums, so not a contact for Magix staff and no-one here can do anything about the problem of uploading for you, sorry!
Assuming that all the details you are entering into the ftp screen are correct I think you need to create a Support ticket and ask for Magix' help.
Jeff
Forum Moderator
It's not possible to contact the support on that link. It really seems like the Magix company is shutting down.
Can you explain more about the statement It's not possible to contact the support on that link, please? I've used it comparatively recently, without problem.
Magix is certainly not shutting down.
Jeff
Can you explain more about the statement It's not possible to contact the support on that link, please? I've used it comparatively recently, without problem.
Magix is certainly not shutting down.
Jeff
The support page has changed. As far as I can see, one can no longer get in contact with them. Moreover, in the personal account there is no longer any possibility to download and use the products registered with Magix. This is looking bad.
The support page has changed
Exactly how???
When I click on the link in my earlier reply I see this page (I have obscured my personal details). Do you not see this?
Especially the area I have highlighted?
I assume your have previously registered your software with Magix, since that is a prerequisite of being able to open a support ticket?
If you don't see this, please post a screenshot of exactly what you do see when following that link.
Jeff
I see this page, yes. But there's no way of contacting them. The FTP has been up and down for a year or so, but now it seems that it's permanently down. It seems that the staff doesn't care. Otherwise they would have explained that they are trying to fix it. This is the kind of thing that drives people mad.
But there's no way of contacting them
Are you following the process through on that page?
Please post screenshots, suitably edited to remove any confidential data, to show what you see at each point of the process.
Jeff
Yes, I log on, but there's no way of contacting the staff. Why don't you check for yourself. Now I have a problem. I must move my homepage to some new site, but I cannot remove the old one.
If you really want our help, please do as I asked in my last post, i.e. post screenshots of exactly what you see at each stage of the process of accessing the Support Ticket system.
I have checked, and it works, by the way.
Jeff
I finally solved the problem myself. I had changed my email in Magix, but forgotten to change it in my FTP program. Stupid! (But I still don't know how to get into contact with the technical staff.) Thanks for taking interest in this. /Mats
I'm pleased to hear the problem is resolved!
If you're still experiencing problems contacting Technical Support I can only repeat what I've said twice before: please post screenshots of what you see as you go through the various steps from that support page link.
Jeff