Comments

emmrecs wrote on 1/7/2021, 4:05 AM

@sebastian-k3355

Welcome to the Magix user to user forums. Because there are no Magix staff here regularly, it is very difficult for fellow-user to directly help you.

Was the product "brand new", or is there a chance you actually bought a second-hand copy? If it is the former, the only method of possibly being able to resolve it is to contact Magix directly, via infoservice@magx.net, and ask for their help.

If there is a chance you bought a second-hand copy I'm not sure that anyone can help you, not even Magix staff, if the original purchaser did not de-register it.

Jeff
Forum Moderator

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