after "transver video to computer" no video

h.m.oberem wrote on 3/4/2016, 9:55 AM

Hi,

After i have ended transfering the video (i saw the video) and I hit the button "transfer video to computer" the video is gone. It happend twice so far. I reinstalled the programm twice with succes. But now it happend again. Even after reinstall the video is gone. I´m not happy, please advice. 

 

Asus laptop with Win10 64bit

magix video rescue 5.0.1.104

Comments

johnebaker wrote on 3/4/2016, 11:25 AM

Hi

. . . . Asus laptop with Win10 64bit . . . .

Was this originally running Windows 7 or 8 and RYVT 5 was running OK - then Windows updated to 10?

If so then:-

RYVT 5 is not compatible with Windows 10 - you need at least RYVT 7 or 8.

There have also been issues with Windows 10 upgrades corrupting some system files and a full system check may be needed - see this procedure steps 3 - 11

You could try reinstalling following the full procedure above, however this is not guaranteed to work due to the compatability issue.

HTH

John EB

Last changed by johnebaker on 3/4/2016, 11:25 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

h.m.oberem wrote on 3/7/2016, 4:45 AM

Thanx, but it did not solve the problem.

What I don`t get, is that is was running fine with Win 10 and than stopped working. 

 

Any idea?