@Eon-deKoker

Hi

We need more information to help diagnose the issue you are having:

The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and graphics card make/model in full.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.
 
Are the graphics card/integrated GPU drivers up to date?
 
A screenshot of the Program settings, Device options tab and a MediaInfo analysis of the clip being imported may also help.

Have any effects been applied to the video clip?

John EB
Forum Moderator

I am running CAD/CAM on the same computer without any issues.

Device name    DESKTOP-H2CP63J
Processor    11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz   2.80 GHz
Installed RAM    16.0 GB (15.7 GB usable)
Device ID    02B28FC4-4D41-4A0B-AF9A-5F67AFE
Product ID    00325-96777-39328
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

Edition    Windows 11 Home
Version    23H2
Installed on    ‎26 ‎Feb ‎2023
OS build    22631.3155
Experience    Windows Feature Experience Pack 1000.22684.1000.0

Intel Iris Xe GPU
Driver date 23 Dec 2023

There is a main clip with Screen in a Screen overlays and Text Titles. The main clip was taken from an iPhone in .Mov format and recoded using Xmedia Recoder. The Mediainfo of the main clip is here:

General
Complete name                            : C:\Users\eonde\Downloads\IMG_6459.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 2.97 MiB
Duration                                 : 15 s 364 ms
Overall bit rate                         : 1 623 kb/s
Frame rate                               : 29.970 FPS
Encoded date                             : 2024-03-05 09:49:38 UTC
Tagged date                              : 2024-03-05 09:49:38 UTC
Writing application                      : Lavf60.23.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L4
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 15 s 282 ms
Bit rate                                 : 1 500 kb/s
Maximum bit rate                         : 2 400 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.024
Stream size                              : 2.72 MiB (92%)
Writing library                          : x264 core 164 r3179
Encoding settings                        : cabac=1 / ref=2 / deblock=1:0:0 / analyse=0x1:0x131 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=0 / b_adapt=1 / b_bias=0 / direct=0 / weightb=1 / open_gop=0 / weightp=2 / keyint=299 / keyint_min=29 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=abr / mbtree=1 / bitrate=1500 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=69 / qpstep=4 / vbv_maxrate=2400 / vbv_bufsize=24000 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=3:1.00
Encoded date                             : 2024-03-05 09:49:38 UTC
Tagged date                              : 2024-03-05 09:49:38 UTC
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 15 s 364 ms
Source duration                          : 15 s 410 ms
Bit rate mode                            : Constant
Bit rate                                 : 128 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 240 KiB (8%)
Source stream size                       : 241 KiB (8%)
Default                                  : Yes
Alternate group                          : 1
Encoded date                             : 2024-03-05 09:49:38 UTC
Tagged date                              : 2024-03-05 09:49:38 UTC

@Eon-deKoker

Hi.

Have you checked you have the project set to 44.1kHz ? The same as the video file.

Ray.

Hi CubeAce, I checked the Project/Movie Settings and the Audio sample rate is 48kHz. This is greyed out so it is not possible to change it. I tried all the settings but this one is fixed and cannot be changed.

You will also see that the video frame rate is 29.97 but the project setting is 30. I changed this to 29.97 but the problem remained.

At this stage, the software is not usable and it keeps bugging me to upgrade to the 2024 version which I decided not to do. To me it is unacceptable that software hangs or crashes without exception handling, an error log, feedback to the user and automated bug reporting. It feels like it used to be 20 years ago.

I also see that I am not alone in experiencing this. The stability issue has also been listed in the product review here: https://www.pcmag.com/reviews/magix-movie-edit-pro-premium. So I will be moving on.

@Eon-deKoker

Eon, as JohnEB asked, could we have a screenshot of your Device Options tab (File>Settings>Program).

There is something fundamentally wrong which shouldn't be. The program should cope with that file easily. It's a matter of finding what it is.

On that tab, you could try swapping the hardware options to the CPU (assuming it's currently set to the Iris.) or Iris if it is currently set to the CPU.

Do you have a separate GPU in your machine?

If it's appropriate, could you post that file onto Google Drive to share it with us to check it on our machines. That will ensure it doesn't get recoded, as would happen if you attached it to a post. Set the sharing to "everyone who has the link".

If Magix won't accept the MOV file directly, try "converting" it to MP4 with AVIDemux as per my guide here. It could be that XMedia is putting something in the file header which Magix doesn't like.

@Eon-deKoker

There is 25% memory available

How much free space is there on your C: drive?

AndyW

345 GB is free.

AAProd, as indicated above, the PC has an Intel Iris graphics processor. I am using it for CAD/CAM without any issues.

I have changed the settings from hardware acceleration to CPU on export. It still stops with 1 second remaining and then hangs while displaying "Mixing Down". So there is a bug in the Mixing Down process. The Media analysis of the main clip was provided above.

I managed to play the file and then screen capture it with another program, to be able to make the video.

Thanks for all your assistance but this is the final straw. I started many years ago using Sony Vegas but Magix has fallen behind. Other software has integrated diagnostics, log files and troubleshooting, regular bug fixing and updates.

@Eon-deKoker

Hi

If the short video is a general shot and does contain people in it who would want to be identified or contains confidential information eg your location etc, would you be willing to share it for us to test?

If so upload the file to Google Drive, Microsoft OneDrive or a file sharing site such as Dropbox and share it so anyone who has the link can access it and post the link.

John EB