When I right click on the tracks number it crashes.

We had a renown hiphop producer at the studio last night who swears by Acid Pro. I needed to install Acid for us to go over a few things. I wasn't sure whether Pro Suite was necessary, so I used the free trial. The problem is ACID PRO SUITE DOESN'T LOAD!!

Startup/Loading Window > VST Plugins Load > ASIO... CRASH

The first crash was during VST loading. All subsequent attempts appear to stop at some point while trying to load an ASIO driver. This isn't a problem with our system. Nuendo, WaveLab Pro, Reaper, Reason, and MixBus32C all work just fine.

I need a solution asap.

Specs: Windows11 Pro, custom ASUS ProArt X570 build, 64GB RAM, Ryzen 9 5950X (16-core/32thread), Red Dragon 6800, 3× 1TB Samsung M2 NVMe, 4× SCSI storage SSD

Sound: Marian Clara E 512×512 channel Dante PCIe card (main interface), Dante Virtual Soundcard set to 16×16 ASIO (secondary interface), Dolby Atmos Remote, 7.2.4 PMC mastering-grade monitors w/ dual 18" Augspurger subs, D.A.D./Avid MTRX Studio w/M.O.M. remote, Lynx Aurora16 LT-Dante, RedNet A16R, RedNet headphone amplifiers, Mac-based Dolby RMU, Solid State Logic Nucleus.

@TiKkO

I need a solution asap

Perfectly understandable, but these are user to user forums, not Magix Technical Support so, unless another user has specific knowledge of a set-up at least similar to yours, I fear you may not receive any useful advice, sorry.

Also, since you are using the free trial version of ACID Pro I think you will not have a Magix account and so will be unable to create a Support Ticket.

My only suggestion is that you email infoservice@magix.net, explain fully the problem you ahve and ask what suggestion they are able to make to help you.

HTH

Jeff
Forum Moderator

@Sergey-Markov

Your first post here has been hidden since it is asking about a different software, Music Maker, to the one that this thread is about, ACID.

Please create a new thread, choosing Music Maker as your product, and give a lot more detail about the exact problem you have, including any error messages you see. 

Screenshots are accepted in the forum. Click on the blue circle with the up arrow (at the top of the message box) and select your screenshot.

Jeff
Forum Moderator

I fired up acid pro 10 for first time in a while see if it had an update or improved. I tried to render a file but it crashed the daw, it would however work in "real time render" so that was a workaround.

Also with the inserting vst's problem, the drag and drop way does work, but when reopening the project the vst open window from the channel mix area defaults back to a new instance, although the plugins are still running on the audio, after 10 minutes of investigating I figured out the only way to get the vst window open again as originally used on the project is to click on a small icon that lives at the end of the audio file on the channel playback lane.

it works but probably not in the way intended.

is there a thread on this forum for user found remedies to the bugs that exist in this software, like a manual written by the users instead of the developers.

also is version 11 any good by now compared to 10, May '24?

thanks