General topics
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Download & installation
- How can I download my software again?
- Google reCaptcha FAQ
- How to reinstall Movie Edit Pro / Movie Studio 2022
- Installation procedure - MAGIX Video converter
- Adding external VST plugins
- Custom installation
- Activating content packs
- Installing the program on more than one computer (Steam version)
- Installation procedure for "Contour ShuttlePro v2"
- Ultimate Travel Package activation and content
- Reinstalling Video Pro X
- Reinstalling Photostory Deluxe
- How to install "NewblueFX Composite Pro"
- How to change the installation language
- How to install "NewblueFX Titler Pro 5"
- Activation of editions purchased through the in-app Store
- How to solve installation errors for Steam versions
- Changing the port and address of the network license manager
- Installing and activating HitFilm Color Explosion
- How to Install and activate "BorisFX Continuum"
- How to install "NewblueFx Elements Overlay"
- "Loops Unlimited" subscription-How to check your payment information
- How can I install "proDAD Hide"?
- How to install and activate WizardFX Suite for Video ProX
- How to register and activate the new "Ignite Advanced VFX" Pack
- Installation and activation of the new Brainworx bx_digital V3
- What is VEGAS Stream?
- Movie Studio 18 - All FAQs at a glance
- How to reinstall NewBlue Plugins
- Why can I no longer find XARA products in the MAGIX Online Shop?
- BORISFX Plugin
- Can I run MAGIX Movie Studio 18 on more than one computer?
- How to install "Ashampoo® Snap 11"
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Import & export
- How to import videos from a DV-camera
- Troubleshooting Authoring issue
- Analog recording not possible
- Apple Quicktime: support and security
- Troubleshooting recording problems with the MAGIX video converter
- How come my MP4-video will play, but won't import?
- Problems loading Soundpools in the Music Maker Store
- Activating hardware acceleration on VEGAS Pro/Movie Studio
- What do the burning options "Encode all" / "Use all" do?
- Error message: "The device does not support the recording format"
- Burning Blu-ray Discs (BD)
- How to fix Fix the error message "Internal error"while burning
- Burning/encoding keeps stopping at same point in movie
- Fixing asynchronous picture and sound
- Rendering Settings for Blu-ray Discs
- Rendering Settings for DVDs
- Videos recording in black-and-white only
- Creating AVCHD discs
- "Computer is too slow" notification during USB recording
- Picture and sound out of sync on imported AVCHD files
- Errors when creating DVD menus
- Exporting a project with Video Easy
- The video was not completely recorded.
- 3D titles cannot be imported
- HEVC export won't start
- Screen capture not recording entire screen
- Recording audio using multiple inputs
- Editing 4K videos with 60 fps / 1080p videos with 240 fps
- Poor image quality on DVDs
- The analogue recording is played back too fast
- How to solve playback issues with Blu-ray Discs
- Record function creates empty files
- Can I still work on my old "Vegas Movie Studio" projects?
- How to transfer emails to another provider
- How can I export my project with Movie Studio 18?
- How to backup website content from hosting
- How to backup media from Online Album
- How can I capture or import media files with Movie Studio 18?
- How to backup your Media on showfy
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Orders, invoices & returns
- Invoice for purchases made in the MAGIX Shop
- No confirmation email received
- Discount for schools, teachers, students and / or students
- Right Of Withdrawal (IAS) InApp Store or Producer Planet
- Activation of editions purchased through the in-app Store
- Where can I find the version number for my software?
- My credit card was denied
- Where can I find the version number for my software?
- Simplitec subscription payment data changing
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Queries regarding commercial use
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Registration & activation
- How can I redeem my voucher?
- License management
- Software activation and offline usability
- How can I register & activate my new software?
- Adding external VST plugins
- Ultimate Travel Package activation and content
- Manage your account through " MAGIX Service Center"
- Activating purchased content/features/editions in Music Maker
- Error during software registration and activation
- I lost my password! How can I retrieve it?
- Installing a box version of the software without a CD/DVD drive
- Can't connect to license manager during network installation
- How can I upgrade my payment information?
- Activation of editions purchased through the in-app Store
- Change Newsletter settings
- ACTIVATING MUSIC MAKER
- Activating Samplitude offline
- Notification: "The maximum number of activations has been reached"
- PC Check & Tuning: Registration not possible
- Using HitFilm plugins on another PC
- Login / Registration FXhome, NewBlueFX, proDAD, MotionStudios
- Error when registering SpectraLayers
- How can I register and activate my software?
- Unable to register SpectraLayers 4 Pro online
- I can't find my serial number. Where can I get help?
- Simplitec subscription payment data changing
- Domain transfer
- Will my software licenses be affected by the switch to XARA?