Should you get the following error messages while upgrading "Movie Edit", proceed as follows:

1. Error message: "Account already available".
2. Error message: "Error 1603 during software installation".

• Please reinstall your software by following the instructions in the following article:
• https://www.magix.info/us/support/article/how-to-download-your-registered-software--15/

If the problem persists, please perform the following steps:

The error message "Account already available" still persists

If the message "Account already available" is displayed again, uninstall the software using the "Microsoft FixIT Tool".

Download "Microsoft FixIT tool"

• Start the application and click "Next".
• Now click on "Uninstalling".
• Select "Movie Edit" from the displayed list and confirm its deinstallation with a click on "Next".
• Please run the tool several times until all entries for the software have disappeared.

Please delete any still existing program folders under the following paths:

Movie Edit Pro Classic

• C:\ProgramData\MAGIX\Videodeluxe23
• C:\User\Username\AppData\Roaming\MAGIX\Videodeluxe23
• C:\ProgramData\MAGIX\Videodeluxe24
• C:\User\Username\AppData\Roaming\MAGIX\Videodeluxe24
• C:\ProgramData\MAGIX\Videodeluxe25
• C:\User\Username\AppData\Roaming\MAGIX\Videodeluxe25
• C:\ProgramData\MAGIX\Videodeluxe26
• C:\User\Username\AppData\Roaming\MAGIX\Videodeluxe26

Movie Edit Pro Plus

• C:\ProgramData\MAGIX\Videodeluxe23_plus\
• C:\User\Username\AppData\Roaming\MAGIX\Videodeluxe23_plus\
• C:\ProgramData\MAGIX\Videodeluxe24_plus\
• C:\User\Username\AppData\Roaming\MAGIX\Videodeluxe24_plus\
• C:\ProgramData\MAGIX\Videodeluxe25_plus\
• C:\User\Username\AppData\Roaming\MAGIX\Videodeluxe25_plus\
• C:\ProgramData\MAGIX\Videodeluxe26_plus\
• C:\User\Username\AppData\Roaming\MAGIX\Videodeluxe26_plus\
• C:\ProgramData\MAGIX\Videodeluxe27_plus\
• C:\User\Username\AppData\Roaming\MAGIX\Videodeluxe27_plus\

Movie Edit Pro Premium

• C:\ProgramData\MAGIX\Videodeluxe23_premium\
• C:\User\Username\AppData\Roaming\MAGIX\Videodeluxe23_premium\
• C:\ProgramData\MAGIX\Videodeluxe24_premium\
• C:\User\Username\AppData\Roaming\MAGIX\Videodeluxe24_premium\
• C:\ProgramData\MAGIX\Videodeluxe25_premium\
• C:\User\Username\AppData\Roaming\MAGIX\Videodeluxe25_premium\
• C:\ProgramData\MAGIX\Videodeluxe26_premium\
• C:\User\Username\AppData\Roaming\MAGIX\Videodeluxe26_premium\
• C:\ProgramData\MAGIX\Videodeluxe27_premium\
• C:\User\Username\AppData\Roaming\MAGIX\Videodeluxe27_premium\

If you do not see the folders, you must first display the "hidden" folders. Go to "Folder Options" in the Control Panel and activate the option "Show hidden files, folders and drives" under "View" under "Hidden files and folders".

• Log in to www.magix.com with your e-mail and passwort
• Click on "My Products", to download and install your software.

"Error 1603 during software installation" still persists

Please read the following instructions to solve the problem:

Microsoft Support