Xara Web Designer Premium (17) unable to see download for it on my acc

Joe-Madden wrote on 12/6/2021, 11:31 AM

Hi

I had to reset my windows PC and now I am trying to reinstall Xara Web Designer Premium (17).

When I look under my account there is only Xara Web Designer Premium (16) available to download

I deactived Xara Web Designer Premium (17) on my Dell PC thinking this might give me access to the download. But I can't see it.

Thanks in advance

Joe

Comments

emmrecs wrote on 12/6/2021, 2:03 PM

@Joe-Madden

I think the most likely reason for this is that you bought XWDP 16, which would have come with an automatic Update Service for twelve months from the date of original purchase. During those twelve months XWDP 17 was released and so you were able to update to it.

At the end of those twelve months, if you did not choose to renew your Update Service, you would not receive any further updates to your software (e.g. to version 18), but it would continue to function unless and until you needed to reinstall it for any reason, like your computer reset. Once you needed to do so, the version you have available in your account would be the one you originally purchased.

A number of users have been caught out by this.

If you wish to restore your version 17 I think your only option is to download and install version 16, then pay to restart your Update Service, at which point version 17 should once more be available to you.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Joe-Madden wrote on 12/6/2021, 2:40 PM

Thanks very much for responding.

I found a copy of the V17 which I had downloaded to my old PC. I transferred it over to my newer PC and installed it.

I managed to work out that if I removed the old versions 16 I could now install the V17.

I still never found out where the V17 is on the download section online?

Also I noted it is very confusing trying to submit a question to the tech dept... This original question which you kindly responded to was (I thought) going to their help dept?

Thanks again.

 

Joe

Sorted for now...