Hi...umm, there's very little info about your issue. this isn't a magix support page, it is a user based forum, in which other users of the program help each other--and they do that at their own convenience, when they have time. regarding your issue: do you mean that you've changed email addresses, and now you can't activate the program because you're entering the wrong email address? if that's the issue, it's a simple one--just use the email address that it was registered to originally at the activation screen. if you can't remember that email address, or if you entered a typo by mistake on that email address (very common), then you can contact the magix support team, give them your valid serial number, and they'll track it down and make sure you get into the program. i hope this helps! and welcome to the forums!

@chris-stastny

If you really want help from other users then, as @craig-d has written, you really do need to a) exercise some patience, and b) give us a lot more detail about the problem.

In addition to what @craig-d has suggested, if there is an error with your registered email address you can go to your Magix account, log in with whichever email address is currently registered to your account (presumably the "wrong" one) go to User data and change your email address to the correct one.

If that fails you will need to email infoservice@magix.net and fully explain the problem to them.

BTW "time is money" for almost everyone in the world; users who post here are giving their time freely (including the moderators, who are not Magix employees).

Jeff
Forum Moderator

I typed in the correct email address my computer auto pasted an incorrect wrong email adress that doesn't work i never recieved a serial code i have a redeem code that does not work should i send that to support

A coupon redemption code and the actual SF serial code are different. Assuming you purchased Sound Forge from a third-party sellers like Best Buy, Amazon, Guitar Center, ect., You enter the coupon code and Magix gives you the serial. See this recent thread
https://www.magix.info/us/forum/serial-number--1289270/

btw, after registration, archive the serial and the email address you use to register/activate the product should need to download or reinstall on an alternate PC, or access the Magix Download or Service Center for the PDF manual, ect.

btw, welcome to the Magix Sound Forge users community .

it says my voucher i bought from best buy has already been used or is invalid

@chris-stastny Can you enter your incorrect e-mail address and password here to log into your user account? https://www.magix.com/int/support/my-service-center

You can change your e-mail address to the correct one in the account settings and your license should also be listed under "My Products".