I've sent a few emails to support with no response, which is extremely frustrating, to say the least. I purchased the upgrade to ACID 11, and it worked fine for about 2 weeks. I used it one morning, came back an hour later, and the program wouldn't arm to record. (I've posted about this issue in previous posts, with no resolution, despite assistance from other users). As a last resort, I uninstalled ACID 11, reverting back to ACID 8--it then gave me the same issue, so neither products work now.
I reinstalled ACID 11, same issues and In addition, I can't install the plugins I need: there's an error message with code 1624, "could not be opened. Cause: error applying transforms.... verify path is valid." Has anyone had any of these issues and might have a possible resolution?
As a last resort (and NOT a solution!), we were able to install ACID 11 and most plugins on that computer. Both run on Windows 10... we had an issue installing only one plugin ("Analogue Modelling Suite Plus), with the same error message.
It's extremely frustrating to purchase an upgrade, have it crash entirely for no reason, and receive NO support from the company--is anyone else experiencing this? Seems a bit unethical to have no way to reach support after their product creates an issue, rendering their product useless.