why I can't install Video Pro X 14

jy-w wrote on 9/8/2023, 12:45 PM

Windows 11 22H2

12th Gen Intel(R) Core(TM) i7-12700H   2.70 GHz

RTX 3060 laptop

has more than 100G memory left

I have installed videoprox14_dlm.exe on my computer, but it didn't work. Whenever I double click it, there was nothing happened. I have closed down any other programs but it didn't matter.

At the same time, I managed to install acid pro.

Please help me.

Comments

SP. wrote on 9/8/2023, 12:55 PM

@jy-w That's the download manager which will download the software.

So, does no window appear if you start the software or does the download stay at 0%? If the download doesn't start it is definitely blocked by Windows Defender or a firewall or antivirus app. The easiest way is to disable them temporarily until everything is installed.

If the program crashes you can find a detailed description of the crash in the Windows Reliability Monitor. It would be helpful if you can upload a screenshot of the error message to this forum. Use the blue arrow icon above the response text box to upload an image file.

jy-w wrote on 9/8/2023, 1:27 PM

@jy-w That's the download manager which will download the software.

So, does no window appear if you start the software or does the download stay at 0%? If the download doesn't start it is definitely blocked by Windows Defender or a firewall or antivirus app. The easiest way is to disable them temporarily until everything is installed.

If the program crashes you can find a detailed description of the crash in the Windows Reliability Monitor. It would be helpful if you can upload a screenshot of the error message to this forum. Use the blue arrow icon above the response text box to upload an image file.

error upload...

源
Installationsmanager

摘要
已停止工作

日期
‎2023-‎09-‎09 2:25

状态
已发送报告

描述
错误的应用程序路径:    C:\Users\wjy\AppData\Local\Temp\mgxm5rgy25c\MxDownloadManager.exe

问题签名
问题事件名称:    BEX
应用程序名:    MxDownloadManager.exe
应用程序版本:    1.3.62.54
应用程序时间戳:    6346c73f
故障模块名称:    MxDownloadManager.exe
故障模块版本:    1.3.62.54
故障模块时间戳:    6346c73f
异常偏移:    002b2b11
异常代码:    c0000409
异常数据:    00000007
OS 版本:    10.0.22621.2.0.0.768.99
区域设置 ID:    2052
其他信息 1:    6d9f
其他信息 2:    6d9f02144f9ae417444fb34634d5e496
其他信息 3:    884f
其他信息 4:    884fb0489ffb656a9bdc2d37b0687b1a

关于该问题的额外信息
存储段 ID:    d447da3f267ad0e7b95aaab2e58674e4 (1826960284183852260)
 

CubeAce wrote on 9/8/2023, 1:38 PM

@jy-w

Hi.

I think you should take this up directly with Magix at the infoservice@magix.net. email address.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

jy-w wrote on 9/8/2023, 9:15 PM

@jy-w

Hi.

I think you should take this up directly with Magix at the infoservice@magix.net. email address.

Ray.

thanks. I will try it.