why do I get an error message every time I burn toa dvd?

emmrecs wrote on 10/11/2011, 4:12 AM

We need a lot more detail to be able to answer with any chance of helping you!

Which version of MEP? Computer Specs? OS? CPU and RAM? HDD storage space? Type of DVD writer? What exactly is the error message? You say you have "trouble encoding the movie". Is the problem one of encoding or is it, as your post title suggests, one of the actual burn failing? What is the exact sequence of events you carry out which leads to this error message appearing?

We are also users, rarely does MAGIX support staff answer here, but will do our best to suggest solutions if you can supply more details.

kprickett wrote on 10/12/2011, 3:40 PM

Hi,

Here is some of the information you asked for:

My computer is an HPE-480t with intel's i7 930 CPU @ 280 GHz. 12.0 GB ram. 64 bit operating system.

Here is a copy of the log that appears when i get the error. 10/11/2011 8:25:05 AM.041:   DLLAV32.DLL loaded, all entry points available
10/11/2011 8:25:05 AM.043:   AVSDK MsgCbFunc registered
10/11/2011 8:25:05 AM.045:   AVSDK: StatCbFunc registered
10/11/2011 8:25:05 AM.205:   AVSDK Version 9.0.193
10/11/2011 8:25:05 AM.206:   ------------ Reading Device Info ----------------
10/11/2011 8:25:05 AM.208:   AVSDK: 3 device(s) found
10/11/2011 8:25:05 AM.209:   Adapter=1 ID=2 LUN=0   E:hp DVD-RAM GH60L Revision:RD01
10/11/2011 8:25:05 AM.211:   Adapter=255 ID=9 LUN=0   N:LITE-ON DVDRW SHM-165H6S Revision:HS0D
10/11/2011 8:25:05 AM.213:   Adapter=255 ID=10 LUN=0   M:LITE-ON DVDRW SHM-165H6S Revision:HS0D
10/11/2011 8:25:05 AM.213:   AVSDK: 3 record device(s) available
10/11/2011 8:25:05 AM.214:   ------------ done ----------------
10/11/2011 8:25:05 AM.611:   setting no speed limit
10/11/2011 8:25:05 AM.612:   !!! DBK error in CBurnDevSupport::InvalidateDiscInfo(): 16 - burn support - invalid device !!!
10/11/2011 8:25:05 AM.659:   AVSDK Message - ERROR: :Cannot open drive -> Medium not present (SK/ASC/ASCQ 02/3A/01)
10/11/2011 8:25:05 AM.659:   !!! AVSDK error: ReadRecorderDiscInfo() calling AvDevOpen(): 102 - no disc in drive !!!
10/11/2011 8:25:05 AM.659:   !!! DBK error in CBurnDevSupportPoint::ReadRecorderDiscInfo(): 20 - no disc !!!
10/11/2011 8:26:09 AM.038:   Open Project: NOW_IS_COME_SALVATION -- dvd project 2011-10-11
10/11/2011 8:26:09 AM.040:   VideoMode: NTSC   Temp Dir: C:\Users\Kenneth Prickett\Documents\MAGIX\Movie_Edit_Pro_17_Plus_Download_Version\Disc Images\
10/11/2011 8:26:09 AM.041:   dll version 4.6.5.0
10/11/2011 8:26:09 AM.044:   PrepareDVDVideoFiles() - Abschätzen des Splitpunktes
10/11/2011 8:26:09 AM.046:   EstimateLayerSplitPoint()...
10/11/2011 8:26:09 AM.048:   Splitpunkt 4271833088 auf Disk mit Größe 2168193024
10/11/2011 8:26:09 AM.049:   Title an Stelle 0, Länge 131072, Typ 0
10/11/2011 8:26:09 AM.051:   Title an Stelle 131072, Länge 229376, Typ 0
10/11/2011 8:26:09 AM.052:   Title an Stelle 360448, Länge 2167832576, Typ 1
10/11/2011 8:26:09 AM.053:   ... Split möglich nach aktuellem Title, -> Abbruch
10/11/2011 8:26:14 AM.758:   Step 1 of 6, Encoding movie 1 ...
10/11/2011 8:35:22 AM.181:   Step 1 done
10/11/2011 8:35:22 AM.183:   Step 2 of 6, Encoding movie menu...
10/11/2011 8:35:22 AM.486:   Step 2 done
10/11/2011 8:35:22 AM.489:   Step 3 of 6, Encoding chapter menu 1 ...
10/11/2011 8:35:38 AM.226:   Step 3 done
10/11/2011 8:35:38 AM.230:   ConvertMovie() - encoded file: C:\Users\Kenneth Prickett\Documents\MAGIX\Movie_Edit_Pro_17_Plus_Download_Version\Disc Images\DVD Image NOW_IS_COME_SALVATION\VTS_01_1.VOB
10/11/2011 8:35:38 AM.235:   Step 4 of 6, Creating DVD image...
10/11/2011 8:35:40 AM.396:
MDA reports error 0x840007d5 - error while opening output file

10/11/2011 8:38:09 AM.309:   Step 4 done
10/11/2011 8:38:09 AM.312:   ERROR: PrepareDVDVideoFiles() failed with errNo 5 - encoding failed
10/11/2011 8:38:09 AM.320:   !!! DBK error in BurnProject: 10 - movie encoding failed !!!

Thanks,

Ken Prickett

kprickett wrote on 10/12/2011, 5:51 PM

Hi Again,

I am running Movie Edit Pro 17 plus and my computer has 2 HDs. 1-with system 1Tb 2nd HD has 2 Tb

Ken Prickett

emmrecs wrote on 10/13/2011, 4:19 AM

Hi.

As I said before we are all users so, unfortunately, the error log is not easily understandable. However, it appears to suggest that the actual DVD files are being successfully created (mention of .VOB file). Has this/these been stored in the location the log suggests? If so, another DVD burning program might be able to complete the task for you. (In my case I only ever allow MEP/VPX to create an Image File and then use a different program to burn the actual DVD).

Other than that; I assume from the log you are attempting to create a DVD Image file, rather than burn the DVD directly? If so, did you choose "Image Recorder" as the output on the burn screen?

Finally, just one other thought; you clearly have plenty of HDD space but are you storing the original video files on the same drive as your OS and apps? As a general rule the advice is to store your OS and apps on one drive and all your data (video) files on another. (I actually have one HDD for OS only, one for apps only and all data etc. stored on a variety of others. This certainly seems to give me much greater stability and far fewer problems of the type you are experiencing. Yes, I have experienced the "DVD Burn failure" several times before, but not recently).

kprickett wrote on 10/13/2011, 10:45 AM

Hi,

Thanks for the information. I found the error #. it is 840007d5. Will that help?

Kenneth Prickett