When trying to record streaming audio I get an error message

pbrixey wrote on 11/22/2020, 1:55 PM

I have Magix Audio & Music Lab 2013 version 19.0.0.10 (DC2). When trying to record streaming audio I get the error message "The wave shape device ‘line in (Realtek High Definition Audio)’ cannot be opened for recording! Reason: Undefined external error.

I tried using the rear audio input jack feeding from my laptop. That did not work either.

I used to run Magix on my Dell Optiplex 755, but it bit the dust recently and was scrapped. I re-installed Magix Audio & Music Lab on a Dell Optiplex 7010, and it is registered.

System Specs:

Windows 10 Pro (x64) Version 2004 Build 19041.508)

3.40 gigahertz Intel Core i7-3770 Multi-core

5499.25 Gigabytes Usable Hard Drive Capacity

668.21 Gigabytes Hard Drive Free Space

16340 Megabytes Usable Installed Memory

Line In (Realtek High Definition Audio)

Microphone (Bluetooth Audio)

Speakers (Bluetooth Audio)

Speakers / Headphones (Realtek High Definition Audio)

Stereo Mix (Realtek High Definition Audio)

Any advice on how to fix this will be appreciated. I really like the software.

Peter B.

Comments

johnebaker wrote on 11/23/2020, 4:46 AM

@pbrixey

. . . . When trying to record streaming audio I get an error message . . . .

Do you mean music streamed from the Internet to your PC or from an external device with its audio output plugged in to the Line in of your sound card?

If streaming to the PC you are trying to record on then the recording input needed is the Stereo Mixer - you may need to enable this in Windows before it will work, you will also have to turn off any System sounds.

If recording from an external device check that the Line in is enabled for recording in the Windows Sound settings.

John EB

SP. wrote on 11/23/2020, 6:05 AM

@pbrixey It could be that recording is blocked in the Windows security settings and you need to allow that Audio & Music Lab can access your recording interface.

pbrixey wrote on 11/23/2020, 8:58 AM

@pbrixey

Do you mean music streamed from the Internet to your PC.

Yes, streaming from a webpage on the Internet. I have attached a couple of pics showing Stereo Mix settings.

I have not checkeded security settings yet.

Peter B.

pbrixey wrote on 11/23/2020, 9:03 AM

Oops, I just noticed a misleading statement in my original post about the rear input. It should have read: I tried using the rear audio input jack feeding from my laptop. That did not work either.

pbrixey wrote on 11/24/2020, 5:27 PM

@pbrixey It could be that recording is blocked in the Windows security settings and you need to allow that Audio & Music Lab can access your recording interface.

How do I check that?

johnebaker wrote on 11/25/2020, 6:28 AM

@pbrixey

. . . . How do I check that? . . . .

With extreme difficulty, I suspect the audio stream is encrypted in which case there would be no way to capture it.

Where is the audio stream coming from?

John EB

pbrixey wrote on 11/25/2020, 11:19 AM

@pbrixey

Where is the audio stream coming from?

John EB

I have tried 1) Internet music streaming using the PC's web browser and 2) from another device via the mike jacks front and rear. I get the same result, the error message.

johnebaker wrote on 11/25/2020, 11:31 AM

@pbrixey

As you have the same issue with using the sound card inputs, the issue is inside you computer - check the the Windows Settings, Privacy, Microphone and Camera options are set to allow desktop apps to access them.

John EB

pbrixey wrote on 11/25/2020, 1:43 PM

@pbrixey

As you have the same issue with using the sound card inputs, the issue is inside you computer - check the the Windows Settings, Privacy, Microphone and Camera options are set to allow desktop apps to access them.

Will do John. I am not sure how to check that options are set to allow desktop apps to access them. But I'll certainly give it a shot.

Here a few more screen-captures. Maybe they'll help.

pbrixey wrote on 11/25/2020, 1:56 PM

And a few more.

pbrixey wrote on 11/25/2020, 2:31 PM

John, it is working now, the mike and camera were off, but are now on, so all is well again.

I have not used it since my Dell 755 died, I had recorded hundreds of hours of music and had it all loaded on the hard drive in my van radio, yes it really did have a hard drive it. But recently I traded the van for a 2020 model but they no longer use radios with hard drives. But I did discover I can use a 4TB external drive plugged into a usb port. Now through the radio touch screen I can select any or all tracks I choose. I did not copy or remove the sound files off the old radio, so now I'll be able to recreate them and record new ones also.

Thanks very much for your help, I really appreciate it. I am a happy camper again.