When registering the software after an update I get an Error -24

Sal wrote on 8/27/2021, 1:09 PM

This is regarding Xara Designer Pro Version 18 and an update done just now to Version 18.5.####.

I am using a PC with Windows 64-bit. Before the update the software was working perfectly.

My only problem is that after the update was completed to Version 18.5.### I am requested to register the software, I get an error that states "This software has already been registered to a different email address". I believe it also said "Error: -14".

I tried changing the email address to another email address I often use and I still get the same error message.

The Serial Number I insert is perfectly OK. My subscription to Xara Designer Pro is active and doesn't expire until 2022.

There is a glitch in the Magix registration process because I seem to remember also having this problem during the last update, but I can't remember how it was solved.

I would certainly appreciate help from the Magix team. For example, what is the email address that I should be using? Or what can I do to verify the email address I should be using.

Thank you.

Comments

johnebaker wrote on 8/28/2021, 2:56 AM

@Sal

You have quoted two different error code numbers:

Error code -14 - generally means that you're putting a valid MAGIX serial number into the wrong MAGIX product or version/edition

In this case check that you are entering the correct serial number ie the whole of the number including the P3- and all the hyphens.

Error code -24 means serial number has already been registered to another email address - this must be the same email address and password as the software was originally registered with, if this was an email address you no longer use it is still possible to register the software with it.

Please note this is a user to user form, not Magix Support.

If either of the above fail then you can email infoservice@magix.net and request your account password be reset if you do not know which email address you have used to register the software.

HTH

John EB
Forum Moderator