Comments

johnebaker wrote on 12/10/2015, 4:26 AM

Hi

First we need more information:

Is this the full or trial version?

Is this a new install?

If not was it working before?

If so what changed on your computer?

Which version of Windows?

John EB

 

Last changed by johnebaker on 12/10/2015, 4:26 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Jack_Magix wrote on 12/10/2015, 8:11 AM

the internet conenction couldn`t be established.  Try increasing  the security options and activating the tls 1, 2 & 3 in the internet options or resetting  MS IE or Edge to the default.