Comments

johnebaker wrote on 4/23/2016, 4:24 PM

Hi

We need more information:

Computer specification - please be specific:

   - processor make model ?

   - RAM ?

   - graphics card / chipset use ?

   - Windows version  - if 10 was it upgraded from 7 or 8 upgraded ? - if yes

               - was ACL 2016 installed before or after the upgrade?

   - Was the program OK before the text went missing - if yes

               -  have there been any other programs installed since ?  - this includes Windows updates

John EB

Last changed by johnebaker on 4/23/2016, 4:24 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

cucchi125 wrote on 4/23/2016, 4:59 PM

..Had Windows 10 before ACL 2016 was downloaded...Intel Core i7-4770 CPU@3.40GHz...Chipset---Intel 8 Series/C220 Chipset Family SATA AHCI Controller---Graphics- Intel HD 4600.......RAM 8.00GB...No text since first downloaded ....Reinstalled around 4 x ....last time came on text was there shutdown ....turned back on... was gone ? Windows updates will have to check on

cucchi125 wrote on 4/25/2016, 1:20 PM

 

..Had Windows 10 before ACL 2016 was downloaded...Intel Core i7-4770 CPU@3.40GHz...Chipset---Intel 8 Series/C220 Chipset Family SATA AHCI Controller---Graphics- Intel HD 4600.......RAM 8.00GB...No text since first downloaded ....Reinstalled around 4 x ....last time came on text was there shutdown ....turned back on... was gone ? Windows updates will have to check on

Fixed.. deleted all registry items Magix related uninstalled with "Eraser"....Command line SFC....Low and Behold working fine...