Please read this topic and put the following information in your profile signature so we do not have to ask for it:
Computer specification - processor make/model, graphics card or chipset make/model, audio card or chipset make/model, RAM, hard drive configuration and sizes? Windows version and is it up to date? Press and hold down the Windows key and the R key - in the dialog that opens type in winver and press enter. Software full name and version number - as found under Help, About . . .
Also when posting please include the following where applicable:
Audio file formats being imported
Export format and settings used
MediaInfo data on video or audio - see below
If you have issues with importing video or audio please use MediaInfo to analyse a problem clip and post the results from the Tree view in MediaInfo
Also add any other information you think may be relevant.
If you want to post examples of your work with with a Magix program there is a separate section of the forum - click the Media option at the top of the page.
The Community rules are to be found using the link at the bottom of the page.