Web Desiger 18

Keith-Mason wrote on 3/22/2022, 11:03 AM

Installed paid copy of this and although it seems to work I have 3 main problems, as follows.

1. Every time I run the program I get a message coming up saying,

and it is getting boring now.

2. Today after getting and installing the upgrade to version 19, I now get this on running,

3. When in version 18, I want to set up a Paypal cart, etc, even though it says in the tutorials about widgets, I can't seem to find them locally or online, other than a video telling me how to do it, which I have tried, but nothing about Paypal at all.

Any help, please.

Comments

emmrecs wrote on 3/22/2022, 11:19 AM

@Keith-Mason

A number of users have reported your first two problems!

What is wanting to Update is the Update Service itself, i.e. the process that actually reports and initiates any updates to your Magix software. I am not sure whether any solution has been found to this one. Is it possible that your antivirus or firewall is blocking the connection to the Magix servers?

The second issue seems to be a bug within version 19. I believe it has been reported to Magix but it would do no harm if you were to similarly create a Support ticket about it. The process of doing so is not straightforward but if you simply ensure that you choose the option to Ask Support on any page where it is offered (often towards the bottom of a page) you should be able to complete the process!

HTH

Jeff
Forum Moderator

AX-Smith wrote on 3/22/2022, 11:46 AM

I have the same problem. Why is the process of raising a ticket not straight forward? The link you published above takes you round the merry-go-round of community links, sales, faq's but NO ticket support. Thhis was removed or moved a couple of years back

browj2 wrote on 3/22/2022, 12:10 PM

@AX-Smith

Hi,

Click on the Support button at the top of the forum and follow it through to the end, always selecting Ask Support (Find a solution). Search for other solutions. When asked for a short description, do so; it will be the description (title or subject) of your ticket. Find a solution. Look at the the choices at the bottom of the screen - Send a Support Request. It takes me 15 seconds to get to the Create Request page, only because I type in a reasonable description. If you deviate from the obvious, you will never get to the Support Request page.

John CB