We're sorry to see you go email

Martin-Elliott wrote on 7/19/2022, 8:24 AM

I've received an email from news@letter.magix.com and all it says is as follows:

-------------------------

We're sorry to see you go!

We'd really appreciate your feedback and if there's anything that we could have done to make you stay. Please answer our short survey, it will only take a few minutes.

[Start Survey]

-------------------------

I've checked my account and as far as I can see, everything is still in order, and my contract doesn't expire until August.

I'm going to ignore this, but wondered if anyone else has received this and if it was just an error in Magix's email system.

Comments

PATIENT-X wrote on 7/19/2022, 10:11 AM

@Martin-Elliott

Hello, welcome

Please disregard, it's probably a fake email, you should pass on the information to Magix at infoservice@magix.net

Stephen

Forum Moderator

Last changed by PATIENT-X on 7/19/2022, 10:41 AM, changed a total of 1 times.

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

emmrecs wrote on 7/19/2022, 10:22 AM

@Martin-Elliott

Just to add a little to what @PATIENT-X has said; I'm pretty certain that is NOT a Magix email address and someone is potentially attempting to hack your Magix account or your computer or both! Please do forward the email to the address that Stephen gave you and do not reply directly to it.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 7/19/2022, 2:22 PM

@Martin-Elliott, @PATIENT-X, @emmrecs

Hi

The news@letter.magix.com is the genuine address the Magix newsletter comes from.

If you had seen something like this

news@letter.magixnewsletter.com then this would be a fake/scam email as it has come from magixnewsletter.com

Did you unsubscribe from the Magix newsletter or other email communications from Magix?

John EB
Forum Moderator

Last changed by johnebaker on 7/21/2022, 12:10 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Martin-Elliott wrote on 7/19/2022, 2:54 PM

@Martin-Elliott, @PATIENT-X, @emmrecs

Hi

The news@letter.magix.com is the genuine address the Magix newsletter comes from.

If you had seen something like this

news@letter.magix.newsletter.com then this would be a fake/scam email as it has come from newsletter.com

Did you unsubscribe from the Magix newsletter or other email communications from Magix?

John EB
Forum Moderator

I’ve not unsubscribed from anything and I haven’t been on the Magix website for ages. I’ve forwarded it on to magix and will see what they say.

johnebaker wrote on 7/20/2022, 3:30 AM

@Martin-Elliott

Hi

Thanks for the update, hopefully you will get a quick response.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Martin-Elliott wrote on 7/20/2022, 3:40 AM

Hi all,

I got a reply this morning. 2 or 3 years ago, I’d cancelled my subscription and then took out a new one as the new one gave me Sound Forge Pro instead of Sound Forge Studio. Magix apologised that the message I received was an extremely late one due to this change I did!

johnebaker wrote on 7/20/2022, 4:15 AM

@Martin-Elliott

Hi

😂😂😂

Thanks for the feedback, at least that is cleared up!

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

PATIENT-X wrote on 7/20/2022, 5:56 AM

@Martin-Elliott

Hi

Good to hear, all sorted.😊

Stephen

Forum Moderator

 

Last changed by PATIENT-X on 7/20/2022, 5:56 AM, changed a total of 1 times.

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard