VPX10 No video is seen on source or program windows. Just black screen

keenblade wrote on 2/20/2018, 3:06 PM

When I try to play a video with Magix Video Pro X9, only audio is heard. All the source and program monitor windows are black. No video is seen on any window, primary or secondary monitors. I even tried with just laptop monitor without a secondary monitor attached. Again no video is displayed. Exported videos are the same. I tried every combinations, all different options in program settings, but nothing worked.
Any idea?
NOTE: On the other hand previous Magix Video Pro X8 works fine. I can see the video.

Some info:
- Magix Video Pro Version: 15.0.5.195 (UDST)
- OS Version: Windows 10 Pro 64-bit (10.0, Build 16299) (upgraded from win 8)
- Processor: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
- Memory: 16GB RAM
- Laptop: Asus N750JK Bios: N750JK.203
- Display Devices:
                Onboard: Intel(R) HD Graphics 4600 (Driver version: 20.19.15.4549)
                Discrete : NVIDIA GeForce GTX 850M (GeForce Driver version: 390.77)

EDIT: For latest info look at 4. post.

Comments

browj2 wrote on 2/20/2018, 3:14 PM

Hi,

Try updating to .211.

If you still have problems, go to program settings and change the video mode to Compatibility mode under the Display options tab.

Let us know what happens. Good luck

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

keenblade wrote on 2/20/2018, 4:06 PM

Hi, John.

I tried the compatibility mode but it did not work. And the version .211 is not available on Steam, yet . I had bought VPX8 on steam. I asked Magix if I could migrate my vpx from steam to magix, and they said it is not possible. So I upgraded vpx9 on steam not to pay the full price again. So it seems I am stuck, waiting for an update :(

keenblade wrote on 12/5/2018, 2:55 PM

I upgraded to Magix Video Pro X(10), but nothing changed. I am so sorry. All my investment in VPX is a waste.

I sent 3 support request within 1 year (since feb 2018) to Magix support. They only replied the first one with an automatic message. And nothing since then, not even an automatic message. Maybe their support site is broken. For the second request, I gave my system specs report with their sysinfo utility by the support form. Third support request is done today. There is no mechanism to look at the status of your support request. The vendor support is pretty non existent. I did not expect such a poor support from such a known vendor. So disappointed. (It was not their fault, read EDIT section at the end of post).

Still only audio is heard. All the source and program monitor windows are black. No video is seen. Yes I assigned the nvidia as preferred graphic card from nvidia control panel.

NOTE: Magix Video Pro X8 and X9 is on steam platform. Latest Magix Video Pro X10 is not on steam. It is on my magix account.
My OS, all programs and drivers are latest. I tried countless nvidia graphic driver updates, nothing changed. Every other program, game, etc work fine.

Some info:
- Magix Video Pro Version: 16.0.2.304 (UDP3)
- OS Version: Windows 10 Pro 64-bit (10.0, Version: 1803, Build: 17134.441)
- Processor: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
- Memory: 16GB RAM
- Laptop: Asus N750JK Bios: N750JK.203
- Display Devices:
                Onboard: Intel(R) HD Graphics 4600 (Driver version: 20.19.15.4549)
                Discrete : NVIDIA GeForce GTX 850M (GeForce Driver version: 417.22)

EDIT: It seems my support requests aren't processed, because of the Firefox browser. I made another request with Chrome browser and I instantly got a support ticket as an e-mail.