Comments

SP. wrote on 10/10/2022, 2:41 PM

@Miguel-Ballara What happens if you download and install them via the Help menu? Is this possible?

Miguel-Ballara wrote on 10/10/2022, 3:36 PM

Hi, they are installed, the problem seems to be that Acis can't find them. I re-installed the program and let it install wherever the default is and yet no cigar

SP. wrote on 10/10/2022, 5:19 PM

@Miguel-Ballara It think you could try to scan the VST path in the program preferences. Does this help?

Miguel-Ballara wrote on 10/11/2022, 8:33 AM

I'll try that, thanks

Miguel-Ballara wrote on 10/11/2022, 8:44 AM

Nope, I see no way of doing that from there. Here's what I get:

SP. wrote on 10/11/2022, 8:47 AM

@Miguel-Ballara Does something change if you run ACID as administrator by right clicking on the program icon?

Miguel-Ballara wrote on 10/28/2022, 7:30 AM

This is frustrating! is there anyone from Magix that can actually answer this and help? Anyone from the tech department? I mean we spend good money updating a software and then this happens! help please!

SP. wrote on 10/28/2022, 7:41 AM

@Miguel-Ballara Yes, click on the support link at the top of this site and create a support ticket.

But I suspect that you have a user privilege issue with your Windows user account. If the files mentioned above exist, then ACID is running with your user account and isn't allowed to access the files.