When following the factory reset procedure I get the factory reset box and cleared the cache. I still get  

Problem:            

Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\Common Files\OFX\Plugins\BCC_DFT\BCC+.ofx.bundle\Contents\Win64\BCC+.ofx
   Fault Address:       0x000000002EFF0809
   Fault Offset:        0x00000000001B0809