Vegas Movie Studio 16 Platinum will not work on replacement hard drive

Neil-Breakwell wrote on 2/3/2022, 3:02 PM

I have Vegas Movie Studio Platinum v16 but I have recently had to replace the hard drive in my computer.

I restored the entire system (Windows 7) with all applications and data to the new drive from an image, but unfortunately, when I now try to launch the VMS Platinum package, the following message appears:


"It is possible that your system's hardware has changed.

Your licence needs to be checked if you want to carry on using your
program without any restrictions.  This should solve the problem.  If
the problem persists, get help from the customer support website.

Your computer must be able to connect to the internet to do so."
 

clicking on the "check licence now" button, the following message appears,even if I switch off the firewall (internet connection is good for other applications, but VMS reports that it is unable to establish a connection to check the licence).


"An online connection could not be established.  Please make sure
your computer is correctly connected to the internet.  A firewall may
also be blocking access.

If the problem continues, you can try the following: reset your
Internet settings and then click 'Activate & register immediately online' again."

(there is no button with this marking to click)
 

I have configured my new drive as a dual-boot system with Windows 7 on one partition and Windows 10 on a second partition - ideally, I would like to install the package on both partitions, but I am unsure if this is permitted with a single licence even if both systems are on the same computer/hard drive.  If I have to chose, then I would like to re-install it on the Windows 10 partition (was running under windows 7 on the original drive) but either would be acceptable.  However, right now, I am unable to run the package at all.

Comments

johnebaker wrote on 2/4/2022, 9:47 AM

@Neil-Breakwell

Vegas posts

Hi and welcome to the forum - albeit the wrong one.

Vegas products have their own forum here.  

There should also be a link to the correct forum under Help in the program.

I would suggest you post your question there

This topic will be closed.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

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