Using MEP Pro 17, i get a message format cannot be read (.jpeg; img; mp4 and vid). please make sure the drive is not full or write-protected. If you do not have the aurhorization to write or read from this path, please contact the administrator.

lbmfam92 wrote on 6/20/2013, 8:08 PM

Comments

terrypin wrote on 6/21/2013, 12:58 AM

First, note that the large white box is for details of your question.

Secondly, did you read the sticky post directly above yours?

And finally, haven't you just applied for a refund anyway?

Terry, East Grinstead, UK

johnebaker wrote on 6/21/2013, 4:22 AM

@ lbmfam92

Please read this post and come back with more details about your computer specification and Windows version and whether it is 32 or 64 bit.

Also check that you have access to the folders specified in the programs settings on the following tab

NOTE your paths will be different from mine

The files should be on your computer - if they are on a memory stick, media card or in a camera which is connected to the computer then copy the files from these to your computer.

John