Upgraded to V19 yesterday, now Cannot access Online Content Catalogue

nicky wrote on 3/29/2022, 12:53 AM

Hi all, I splashed out on an upgade yesterday to Xara Web Designer Premium 19. When I try and access the Online Content Catalogue I get an error message stating: An error has been detected and logged. If the problem continues please inform customer support. Technical details: 504 jsonfolders.php 20220229:0549

The content catalogue DID however open for me when I was using the Trial version prior to purchase (that was useless too because it wouldn't let me add content without the upgrade) I'm running Windows 10.

Comments

emmrecs wrote on 3/29/2022, 4:16 AM

@nicky

Please read this thread, where another user has experienced exactly the same problem. There is also a possible reason given by another moderator.

If you continue to be unable to access the Online Catalogue I suggest you email infoservice@magix.net and ask for their assistance.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

nicky wrote on 3/29/2022, 5:19 AM

Thank you Jeff. The other thread does sound like the same problem I'm having and I'm also without a solution. All I have done - literally - for this error message to appear, is to go to FILE -> Online Content Catalogue. Nothing else.I can't currently do anything at all with my site. I've uploaded the error message. I've also contacted support over 24 hours ago without a response. I was hoping someone here could help. Fingers crossed.

johnebaker wrote on 3/29/2022, 7:15 AM

@nicky

Hi

What you are getting is a HTTP error 504 - which means a gateway or proxy server, did not get a timely response from an upstream server that it needed in order to complete the request for the Online Catalogue

Is the issue still ongoing?

Check that the following Internet protocols in Windows are set as shown below:

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

browj2 wrote on 3/29/2022, 7:58 AM

@nicky

Hi,

The message from Xara is to keep trying. It seems to be an intermittent thing that Xara/Magix have not figured out. Sometimes I get the catalogue, sometimes not; this morning, not. Ooops, just got it on the fifth try.

If and when you get access, under Local Design Library, make sure to download everything that you can so that it's always available on your computer.

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

nicky wrote on 3/29/2022, 6:40 PM

I appreciate the help guys. I ended up restarting my PC and then it worked. Kind of. I was able to get a PayPal button into my Design Library but couldn't access it or use it once it was there. Very frustrating. In the end I got an image of a PayPal button from elsewhere online, to use as a placeholder, and then went to PayPal to get my code and got it working. I am wondering what I've paid for with Web Designer though.