@Roger-Moreno

Hi

Assuming you have just downloaded, installed and activated/registered Movie Studio 2022 - did you then download and install all the extra content that became available?

If not then do so, the option is under Help for the extra content.

HTH

John EB
Forum Moderator

Thank you Robert, my problem is that c:\Program Files\NewBlueFX\Common\ApplicationManager64.exe /info. does not exist on my computer

When i follow the instrctions to correct this error: "Elements.ofx error." I cannot fine the the following .exe file as stateted on the solution: c:\Program Files\NewBlueFX\Common\ApplicationManager64.exe /info

That's why I said follow the second option, whilst I have that file string, it does not have the /info extension

If the problem persists, we recommend the following additional steps:

Locate the folder C:\ProgramData\MAGIX\Common\VfxPlugins and rename it to "VFXPlugins1".

Create a new folder named "VfxPlugins".

Locate the folder C:\Program Files\Common Files\OFX.

Search for the file "Elements.ofx" in the folder and rename it to "Elements1.ofx".

Start the program again.

Hi Robert, thank you for you reply, however, after making the suggested changes and restarting the application, I still receive the same message. If I don't find a quick solution I will be requesting a refund and request the Magix Pro Editing version. I'm very desatisfied with the technical support received from the support team. Once again. thank you for your reply.

@Roger-Moreno , you have the serial number, correct? Maybe downloading it directly from Newblue FX and then seeing if it appears

Also, the folder you posted is not correct. If ApplicationManager is installed, the .exe file is located here:

C:\Program Files\NewBlueFX\Common

You have c:\Program Files\NewBlueFX\Common\ApplicationManager64.exe /info

@Reyfox

Hi. I think you have contacted the wrong person.

@Roger-Moreno

Assuming you are referring to the last Magix upgrade offer of having NB Stylizers 5 ultimate?

Does your computer system meet that programs minimum computer requirements to work?

A recent Nvidia or AMD GPU that supports OpenGL 2.1 or later. 1 GB VRAM is required. 4 GB VRAM is recommended when working with HD content.

Ray.

@CubeAce thanks....corrected.

Hi CubeAce. I think my laptop meets the requirements:

Device name    LAPTOP-NVRN4LST
Processor    Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz   2.71 GHz
Installed RAM    8.00 GB (7.88 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

I will uninstall Movie Studio 2022 Suite, I will reinstall Movie Edit Studio 2021., and again begin the update from there.

I will let you know the results. Thank you in advanced

@Roger-Moreno

Hi Roger.

It will run Movie Studio 2022 Suite (probably not as well as it did MEP 2021) but probably not NB Stylizers 5 ultimate as there is no separate graphics card on your system.

Ray.