I am a US customer and I received an email offer to upgrade to Vegas Pro 20 for $80USD. When I followed the upgrade link and attempted to upgrade, the price had changed to €80, not $80USD. Is there a way to get the offered price?
@Terrence-Joyce Is the site region set to United States? Is the address in your customer account in the United States?
Maybe. I have been customer since Sony had Vegas, >10 years. All Magix purchases have been to the same US address.
When I look at my profile: https://www.vegascreativesoftware.com/us/support/service-center/
the information is mostly correct, except my title is displayed as Herr and not Mr, and my State (Minnesota) is missing from my address.
When I click on the Upgrade button in the email I am redirected to: https://shop.vegascreativesoftware.com/de_DE/magix/basket/?_pA=92595xc379&_sT=vegas&_pOBS=true&sc_src=email_1327158&sc_lid=174737554&sc_uid=0TJqE3Qn6P&sc_llid=1406&utm_source=newsletter&utm_medium=mail&utm_campaign=2023_20_VGpro_vgedt_UPS_7_PID212444&utm_content=Upgrade+now&utm_term=en-US&emac=1&potrk=d1eb62c6b245fb13c86c83c5aceb9f9cad582dbde213d833c012cd2590616380&phash=DXDfJ9aECcwWflHT&sc_customer=######
My customer information fields populates with my correct United States data, although the State field does not populate and the HTML form placeholder is in German (Bitte wahlen Sie).
-Terry
@Terrence-Joyce Ok, I would recommend you contact sales support at infoservice@magix.net
It looks like they send you an incorrect link. Changing de_DE to en_US doesn't seem to work for me.
On the other hand, you still might be able to get the $80 price if you manually put the upgrade into the online basket. Maybe try that first.
Thank you. I will do that.