Upgrade from perpetual to 360

Roger-Bansemer wrote on 6/16/2022, 7:22 AM

I thought I signed up and paid for the subscription but really I just purchased the perpetual. I had the subscription highlighted and although it said $7.79 a month when I went to pay for it I simply thought it charged me for an entire year. So... now how do I re-up for the subscription and not have to pay $7.79 a month on top of the $149 I already paid? Can I get a refund and sign up again. Whatever works I'm onboard with. I've contacted support but haven't heard back. I've been using V17 in the past.

Comments

johnebaker wrote on 6/16/2022, 8:23 AM

@Roger-Bansemer

Hi

. . . . I've contacted support but haven't heard back. . . . .

Did you contact them by email to infoservice@magix.net or sales@magix.net ?

If not, either of these email addresses will get your request to the correct department.

It would also help when posting to give the product name and version number and, if it is a Vegas product, they have their own forum here.

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

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Roger-Bansemer wrote on 6/16/2022, 8:45 AM

Thanks very much. I'll email to the address you gave me. Thanks again.