Updater Stopped Working - (resulting in program crash)

3DSownz wrote on 8/14/2023, 3:20 PM

Music Maker 2024
version 32.0.1.8

1st the Error report from Reliability Monitor

 

Source
Updater

Summary
Stopped working

Date
‎8/‎14/‎2023 3:55 PM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\MAGIX\MUSIC MAKER\32\Service_rel_u_x64_vc16.exe

Problem signature
Problem Event Name:    BEX64
Application Name:    Service_rel_u_x64_vc16.exe
Application Version:    5.15.38.81
Application Timestamp:    64be9320
Fault Module Name:    Qt5CoreMx64Qt5.15.2.dll
Fault Module Version:    5.15.2.0
Fault Module Timestamp:    61dfefcb
Exception Offset:    0000000000020698
Exception Code:    c0000409
Exception Data:    0000000000000007
OS Version:    10.0.19045.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    8cd6
Additional Information 2:    8cd6041e4269246726590b8befdae66b
Additional Information 3:    5852
Additional Information 4:    58529a6c80783356fe31afc65bb3685f

Extra information about the problem
Bucket ID:    8bb071e21c5c31864dab3b866dca594a (2137867896671066442)

 

Processor: Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz
Ram: 16.0 GB

-----> for the last few days i've been trying to solve this, been up and down all over the forums. can't seem to find the right information pertaining to this issue. I get the idea of what's happening but can't get it to stop.
sometimes it will crash every few minutes, or even not a full minute. and other times it'll run great for hours and hours.

I hope someone here can help me get this resolved before i have a ticket made up.
let me know if more info is needed...

3D Sownz...

Comments

SP. wrote on 8/14/2023, 4:13 PM

@3DSownz I found another post where Service_rel_u_x64_vc16.exe crashed. It was solved by contacting support. They sent some files to replace the broken ones.

https://www.magix.info/us/forum/update-funktioniert-nicht--1248777/

So please contact support. Click on the SUPPORT link at top of this page and then select your product or service. On the next page scroll down until you can click on Contact Support and create your ticket.