Update Not Working

Dave-Petraglia wrote on 3/14/2022, 7:16 AM

I have Xara Designer Pro X 18.5.0.63630  DL x64 Jan 10 2022. I just got notice of an update when I accessed the program. I accepted and it download (in German). I selected 'upgrade on program shutdown'. The modal that popped up asked for permission. The update processed as one would expect. When I opened the program again, no change, still 18.5.0.63630  DL x64 Jan 10 2022. The upgrade notice popped up again. 'Do you want to upgrade?' I accepted, and the 289MB file download again. Went through the same procedure. Still Xara Designer Pro X 18.5.0.63630  DL x64 Jan 10 2022.

Comments

browj2 wrote on 3/14/2022, 10:25 AM

@Dave-Petraglia

Hi,

Version 18.5 is not removed. Your screen icon/button is still there for 18.5. There should be another one for 19. Also, check under the Start menu. Xara 19 should be listed at the top under Recently Added and under Xara.

John CB

John C.B.

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Shmuel-Goldstein wrote on 3/14/2022, 3:28 PM

Also experiencing the same issue.

Debbie-Burdick wrote on 3/14/2022, 3:44 PM

Also updated in German. I uninstalled and will try again.

Shmuel-Goldstein wrote on 3/14/2022, 4:23 PM

Tried it again and ... still German! PLEASE FIX THIS!!!

 

Shmuel-Goldstein wrote on 3/14/2022, 4:47 PM

It seems like Magix wants to install some sort of "FREE SOFTWARE". What's going on?

Shmuel-Goldstein wrote on 3/14/2022, 4:49 PM

Can't install something that I can't tell what it is.

PATIENT-X wrote on 3/14/2022, 5:10 PM

@Shmuel-Goldstein 

Maybe this will help to read what it says.

Last changed by PATIENT-X on 3/14/2022, 6:04 PM, changed a total of 1 times.

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PATIENT-X wrote on 3/14/2022, 5:11 PM

@Shmuel-Goldstein

Hi

Will this help here.

Stephen

Forum Moderator

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

Shmuel-Goldstein wrote on 3/14/2022, 7:19 PM

Sorry to say, but this seems like a ridiculous oversight on the part of the engineers to not provide its users with a proper English download version.

PATIENT-X wrote on 3/14/2022, 7:20 PM

@Shmuel-Goldstein

Hi

I would contact infoservice@magix.net for further information.

Stephen

Forum Moderator

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

MAGIX_Redaktion wrote on 3/15/2022, 4:04 AM

Hi all,

Thanks for informing us. Our team already works on fixing this. We thank you for your patience!

Best wishes,
MAGIX Team

MAGIX_Redaktion wrote on 3/15/2022, 4:59 AM

Hello again,

we can confirm that problem described has been fixed. Please do not hesitate to contact us, if there are further issues.

Kind regards,
MAGIX Team

Mary-Bryan wrote on 3/18/2022, 10:41 AM

Originally, had an issue of trying to update where I download, and then click to install. It then attempts to install, but shortly thereafter says, "There is already the same or newer version of Xara Designer Pro X Installed. The installation cannot continue."

Just read a few additional comments, went to my start menu, clicked on Xara 19 (instead of 18) and yes, Willkommen" Seriennummer eingeben "Nur noch wenige Schritte und Sie Konnen Lhre Software endlich starten...." Started the program, clicked update, and thus far, all is in German, and it does not appear that there are any new updates to be had that will change that. The regular program is in English, but the Update Window says, "Es wurden keine Aktualisierrungen gefunden" Button says SchlieBen

initiostar wrote on 3/18/2022, 1:03 PM

There is, as I understand, still a problem with the Magix Notifier / Updater (from the response I received from support today). I bypassed this failing process by downloading the v19 trial version, which in my case loaded in English correctly. Then entered my product key and all is almost OK. v19.0 is a separate installation; it does not overwrite v18.5 - you can check this by looking at the installed programs and you will have access to both, unless you remove one of them.

The 'almost OK' is a caveat that the Designs Gallery (even when using download all for each folder) does not, it appears, to retrieve all the Online Catalogue and when trying to do so, gets stuck when it cannot retrieve one or other templates. The online help still shows v18 too, Currently a proper mess, but you can workaround most of it and v19 works well - I've updated several of my sites to-date