Unsubscribe me from VEGAS POST 365 and refund me!

NomanRaza-Sial wrote on 11/14/2022, 3:00 AM

Hello, I subscribed to the MAGIX VEGAS POST 365 subscription in the 2nd week of October.

After approximately ten days, on the eve of 22nd October, I emailed the support team (MAGIX SALES DEPARTMENT) to cancel my subscription against my email address (engr.noman*******l@gmail.com) and contract number (ACN-1114D-*****-*****-VNHDX). But I have received no response, and now the company has charged me again for the second month, which is ridiculous.

After searching for many hours, I found this forum to post on. So, kindly unsubscribe me and refund my money for the second month. Thank you!

I used this email address (infoservice@magix.net) to send the unsubscription request.

Comments

emmrecs wrote on 11/14/2022, 3:33 AM

@NomanRaza-Sial

Welcome to the Magix user to user forums, so not a contact for any Magix staff and no-one who posts here can help you nor do anything to action any sort of refund to you, sorry!

In addition, you need to be aware that these are NOT the user forums for Magix Vegas products, which can be found by reference to this pinned post.

The email address you have quoted is the correct one so I can only suggest that you send another request to it.

However, one other thing: with reference to the the second month's payment that has been taken: I know you have to give a certain period of notice to cancel any existing contract (I believe it must normally be given one month before any further payment is due). Clearly, given the information you give in your post, that "one month" would have expired after the date of your next payment. Hence, the payment has been taken.

HTH

Jeff
Forum Moderator