I had a drive failure when Movie Studio 2023 premium was loaded there. Now, control panel uninstall won't delete the remnants of the old program and consequently, the reinstall won't work. It says a previous version is installed. Where do I go with this?
There are two methods recommended in the forums for removing the remnants of any program which will not otherwise be uninstalled and so prevents a reinstallation:
HTH
Jeff
Forum Moderator
Thanks for trying to help. I carefully tried both utilities and cannot remove references that movies Studio Premium made to the failed drive. Hence it will still not install. I've wasted enough time on bad software. But do appreciate you help in trying this. No more magix software. Absolutely!
Just for our info, what was your setup? Did you originally have MMS 2023 installed on a different drive to your Windows drive? It does seem odd that if your Windows/system drive crashed, then it would have taken Windows and MMS with it so there should be no issue re-installing. You can have your project files and movie assets anywhere on your computer. it is a straightforward procedure to re-associate any lost files.
I fully endorse what @AAProds has written! There does seem to be something rather "unusual" about the original install and the hard drive failure! Assuming, as Al says, that you had MMS installed on a different drive to Windows (as I do) exactly which drive failed?
In addition, to write No more Magix software. Absolutely! seems rather extreme to me. Presumably you are not implying that the installation of MMS somehow caused the hard drive to crash?
Jeff
I'm saying that nothing seems to be able to remove remnants of Studio. No other application presents this problem. Only Studio. Not three Adobe products, Office, Movavi or any other app behaves so poorly. The CPU manufacturer is going to replace the motherboard. Then I'll start over with a new install of Windows and reinstall all the apps-- except one.
To @AAProds, thanks for jumping in. Yes. MMS was in stalled on the SSD that failed. That drive is no longer in the computer. But the remnants of MMS are on the system drive and any attempt to remove references within MMS to the failed drive fail. Hence, no reinstall of MMS 2023. I think the uninstall of MMS should be able to deal with that. Ever other product can do this.
Thank you for the additional information.
But the remnants of MMS are on the system drive and any attempt to remove references within MMS to the failed drive fail. Hence, no reinstall of MMS 2023. I think the uninstall of MMS should be able to deal with that
When any program is first installed it automatically creates an install log which becomes the basis on which the uninstaller works. Most, if not all, Magix programs, especially those concerned with video editing, create certain files, folders and registry entries on first and, possibly, subsequent runs of the program. In this situation the uninstaller cannot remove these files etc, because it does not know they even exist. As I read what you have written, that is the situation you are facing. Many other programs behave similarly so I honestly doubt your assertion that Every other product can do this.
However, having faced similar problems myself I am concerned that Revo Uninstaller failed to find these remnants of MMS. As I wrote before, I have the Pro version and it includes a "Forced Uninstall" option which the Free version may not have. Under that Forced Uninstall routine you enter the name of the program and, running in Revo's Advanced Search mode, it will search ALL drives for anything connected with the program you wish to remove. I fully accept you may not wish to purchase the Pro version simply for this current situation but, in addition to being able to resolve problems like yours, it also adds an item to the standard right-click menu of "Install with Revo Uninstaller". This goes "further" than the standard Windows Installer by asking the user, once installation is completed, to initially run and configure the new program before saving the specialist Revo Install log. Thus, this log also includes details of those files, folders etc., which are created on first run.
I note you say the CPU manufacturer is going to replace the motherboard. Is this replacement necessary because the failure of the SSD also caused some sort of damage to your motherboard? If so, that is most definitely not good!
Jeff
Thank you.
Hi
. . . . That drive is no longer in the computer. But the remnants of MMS are on the system drive and any attempt to remove references within MMS to the failed drive fail. Hence, no reinstall of MMS 2023 . . . .
Despite you installing the program on a second drive, some parts must be installed on the System drive this is not avoidable as it is the ways Windows expects some parts of the program to be installed in specific Windows folders and locations.
The consequence of the crashed drive is that those parts of the program cannot be uninstalled.
The only option is to wipe the system drive and reinstall the OS system and programs.
. . . . CPU manufacturer is going to replace the motherboard. . . . .
This would suggest that the initial failure was with the motherboard which appears to have 'taken out' the SSD drive, eg the SSD may appear to have failed due to issue being on the motherboard eg with a SATA controller port on the motherboard.
I would be wary of using the other components eg CPU, GPU, RAM and anything else attached to the motherboard, they may also have a pending or hidden failure.
John EB
Forum Moderator