Unable to register Sound Forge 14 (get error 14)

Rodolfo-Chacin wrote on 5/26/2021, 1:56 PM

I just purchased a monthly subscription of Sony Vegas 18 which I presume came with Sound Forge 14 (I had the trial before).Vegas works fine, but when I try to open SF it asks me to register the product. I enter the serial number listed in the MAGIX's service page under my profile, but eventually it fails and I get an error 14.

PS: I've uninstalled SF 14 and installed SF 15 with no luck either.

Comments

rraud wrote on 5/26/2021, 2:32 PM

Welcome to the Magix Sound Forge users forum @Rodolfo-Chacin.

Are you using the same email address that was used in the puerchase?

Otherwise, contact Magix Customer Service
https://support2.magix.com/customer/en/request
email: infoservice@magix.net

This is users forum so no one here has access to serials and such.

Rodolfo-Chacin wrote on 5/26/2021, 3:27 PM

Hi, @rraud, yes, I am using the same email address used for the purchase.

I will try contacting them, thank you.