Unable to register serial number

james5 wrote on 11/8/2016, 10:48 AM

I installed a trial version of Movie Studio Platnium from Sony's website then purchased and installed the Suite. When I enter the serial number, I receive a prompt stating that "The application will restart to complete the update process". However, when it restarts, I am prompted to enter the serial number again.

Comments

james5 wrote on 11/8/2016, 11:51 AM

Looks like this is a known error and you need to delete the following entry in the registry:

 

HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Sony Creative Software > [Product Name] > [Version Number] > License