Unable to play MP4's, installed Quicktime damaged Magix software?

Tusk wrote on 9/9/2020, 1:16 AM

Hello,

I've been using Magix for almost 10 years and all of a sudden I can't play MP4's, says I don't have quicktime. I went to this forum to look for answers, a suggestion was to download Quicktime. After I installed the latest one (2016) I was able to upload MP4's again. So problem solved?

I started to try and edit the video and the video won't play properly, it's choppy. The slider also doesn't move along the track. I then tried other video files and they all now have the same problem, the video is choppy, the slider stays at 0:00....WHAT HAPPENED???? My Magix Movie Edit Pro Plus is now unusable :(

I rebooted my Magix to it's original settings and the problem is still there.

I'm now going to try and delete quicktime, but the problem is still for some reason I can no longer play MP4's on Magix without Quicktime....

HELP PLEASE. I've tried other editing software and have always come back to Magix, now it's failing me or wtf happened? Plz help

Edit: It was the Quicktime apparently, I had to reboot my computer after deleting it, and the other videos play properly, no skipping and the slider moves along w/ the video, but the problem remains, why can I now no longer play MP4's?

Might it be an update I missed

(Note: after I rebooted my PC the window showed up to introduce me to the update changes, so my PC apparently has been updated...so this might be a reason ...Microsoft v Apple?)

I found a 'work around'. The MP4 seems to play on Premiere elements (w/o quicktime?) so I exported it out as an MPEG which Magix reads. Premiere Elements was one of the programs I tried out only to go back to Magix. Premiere is an Apple leaning software, so maybe it has the QT software installed, but wouldn't that follow that Magix should also be able to access it? Might we expect an update to address this or am I the only one to have this problem?

Thanks for any input

Comments

CubeAce wrote on 9/9/2020, 3:11 AM

@Tusk

Hi. The latest version of QuickTime for Windows is 7.7.9

It should be working.

It really helps us to have a complete machine spec including processor make and type, graphics card, ram amount etc along with the current Windows version and build number.

Ray.

Tusk wrote on 9/9/2020, 3:21 AM

@CubeAce

Hi, that's the one I downloaded and installed. Magix only returned to normal when playing videos after I deleted that file/program from my PC and rebooted. I read an article which read that the last QT was optimized for Windows 7 so there's no guarantees it'll work on 10. It even said playing the video might be a problem w/ newer compression/codec technology as QT is no longer supported.

One tip it said was you can run QT as if you were running it on Windows 7 by choosing that option after you've installed it. When I tried to install it previously, it opened a QT window that read 'loading' the whole time. Hopefully this is a big enough issue Magix will put out an update.

CubeAce wrote on 9/9/2020, 3:53 AM

@Tusk

It doesn't explain why others here can use MP4 with no problems including myself. Assuming these are old files that worked in MEP before you updated the program.

It would still help to give your machine specs.

Ray.

Tusk wrote on 9/9/2020, 3:58 AM

@CubeAce

It was working fine for years, like I said, so it was a shock to not be able to open a simple MP4. How do I find the machine specs you're asking?

The other thing of note, my PC had recently been updated w/o me knowing, it had the Windows screen to take you through the new upgrades, I skipped it.

Scenestealer wrote on 9/9/2020, 6:24 AM

@Tusk

This may be a case of the MPEG4 free codec activation not occurring when you import an MP4.

Try starting a new project and then drag a clip that is not MPEG4 - eg the MPEG(2?) clip you exported from Premiere - into the project. Then try to export to MPEG4 from the File Menu > Export Movie > as MPEG4, and see if an codec activation window comes up.

The other thing of note, my PC had recently been updated w/o me knowing, it had the Windows screen to take you through the new upgrades, I skipped it.

Please make sure you do a Windows > Restart (not just shutdown) after a Windows update, as this sometimes causes odd behaviour in MEP.

Peter

Tusk wrote on 9/9/2020, 6:41 AM

Hi @Scenestealer

I restarted my PC again, it didn't fix it. As far as I know, I've downloaded all the necessary codecs, even had to buy one that stopped being 'free' in order to hear audio, this is new as of today from using this program for years. Magix has been badgering me to upgrade their service, might that have to do something w/ it? Withholding functionality to make you buy their service?

I did as you suggested and no activation window came up, it just output the file.

Anthony

Scenestealer wrote on 9/9/2020, 7:52 AM

@Tusk

I did as you suggested and no activation window came up, it just output the file.

So did the file export correctly as an .mp4 and did it play ok in a Media Player?

If it didn't then it must be a display problem in MEP and this is where we need your full PC spec. as requested by Ray!

Tusk wrote on 9/9/2020, 4:14 PM

@Scenestealer

yes, the output MP4 played normally w/ no skips or lag.

Where do I go to look for PC specs? Just the system info in the Control Panel (OS/Ram etc) or do you need more in depth info and on what, where would I find those?

Thanks

CubeAce wrote on 9/9/2020, 4:24 PM

@Tusk

Hi.

Settings / About / Device specifications. and Windows Specifications.

No need for the product or device IDs. Please don't show those on a public forum.

Ray.

Scenestealer wrote on 9/9/2020, 4:31 PM

@Tusk

Please refer to this post for the required information:- https://www.magix.info/us/forum/please-do-the-following-before-posting-your-question--621831/

Also you have not told us which version of MEP you are on - Help>About... from the top menu.

Peter

Tusk wrote on 9/9/2020, 9:29 PM

@CubeAce @Scenestealer

Thanks for your patience.

Magix version is Magix Movie Edit Pro Plus version 16.0.1.22 (UDP3)

Processor : Intel(R) Core(TM) i7-8700 CPU @ 3.20 GHz 3.19 GHz

Installed RAM 32 GB

System Type 64-bit operating system, x64 based processor

Windows Specs

Edition Windows 10 Home

Version 2004

Installed on 6/21/2020

OS build 19041.450

Experience Windows Feature Experience Pack 120.2212.31.0

Anthony

CubeAce wrote on 9/10/2020, 1:52 AM

@Tusk

Hi.

Check to see if there are any Windows updates. Your build version is several updates behind.

Then check to see if you have the latest Intel UHD graphics drivers as there has been several of those as well since the the Windows updates. Latest is 27.20.100.8587

Ray.

johnebaker wrote on 9/10/2020, 7:03 AM

@Tusk

. . . . It even said playing the video might be a problem w/ newer compression/codec technology as QT is no longer supported. . . Movie Edit Pro Plus version 16.0.1.22 . . . .

This is the initial install version of Movie Edit Pro 2017, and you are missing several important patches - the last version was 16.0.4.119.

Try updating the program - Help, Update online.

The check the program again.

John EB

Scenestealer wrote on 9/10/2020, 7:15 AM

@Tusk

Thanks for the extra info.

yes, the output MP4 played normally w/ no skips or lag.

Sorry my post previous 2 back was confusing. Because the file exported correctly it shows that it is not a codec activation problem but more like a display problem in MEP. Please update Windows and install the Intel UHD driver that Ray has indicated. When my PC updated to Win10 2004, it installed a much earlier Intel Driver for some reason.

Peter

Tusk wrote on 9/10/2020, 1:45 PM

@CubeAce

Hi I did a search on my computer and checked the video drivers in my Device Manager and it shows it's up to date. Can you explain where to look if I have the latest "Intel UHD graphics drivers"? Thanks

@johnebaker

I did all the updates, not sure if it was because I reset all my settings and had to re-register my software and get all the appropriate downloads, but the problem persists, when I try to drag in an MP4, the error warning says I don't have QT time to run it :/

The updated version I have now is: 16.0.4.124

One thing of note is at start, it keeps wanting me to renew my update service:

"New features are available

Update your software now by extending the update service. After you've extended this successfully, you'll be able to download the update

Installed version: 16.0.4.124

Latest version: 17.0.128"

I'm not going to want to pay for something when the core issue, not being able to run a media file I've been able to run for years, is still a problem. OTOH, IF not having the update is the reason I can't run an MP4 file, I can't support that kind of unethical treatment to a loyal customer.

I apologize for my growing negativity, maybe I'm wrong, but I do appreciate the help. As I've said, I've tried other, more expensive software almost 10 years and have always come back to Magix.

I hope I can find a solution, 'cause this is a real bummer...

Anthony

CubeAce wrote on 9/10/2020, 1:57 PM

@Tusk

Hi.

Go to the intel download center site and select your processor type and you will be presented with a list of drivers.

Ray.

Tusk wrote on 9/10/2020, 2:08 PM

@CubeAce

Thanks for the reply,

I'm hesitant to download anything core when I'm not 100% what I'm doing, so apologies. My knowledge of PC's lessens every year *old age*

I assume on the site that the update I need is for "Windows 10 64 bit*/ version 27.20.100.8691 / Date 9/9/2020"?
(there's other update for Windows 10 64 bit*)

https://downloadcenter.intel.com/product/80939/Graphics

Thank you,

Anthony

CubeAce wrote on 9/10/2020, 2:17 PM

@Tusk

Hi.

No, that says Beta Version.

Scroll down further until you come to version 27.20.100.8587.

It's about another five or six further down the list.

You can always upload their tool to scan your system and find the latest drivers for different parts of your system.

It will help keep you auto updated by giving you notifications.

Ray.

Tusk wrote on 9/10/2020, 2:26 PM

@CubeAce

sigh, fml I get an error message trying to install the update...

"this computer does not meet the minimum requirements for installing the software"

I'm not rich, but I only just bought this PC as an upgrade w/ a SSD drive a little over a year ago... I have no idea where my PC falls short. The error message doesn't say where my PC falls short.

I have 83 gb available on my SSD C drive and another 188gb free on my 2nd drive that's 1tb

Anthony

johnebaker wrote on 9/10/2020, 2:35 PM

@Tusk

. . . . when I try to drag in an MP4, the error warning says I don't have QT time to run it . . . .

If the program requires QT to import the video file then it must be a QT a specific video file format.

What is the source of the video file?

Can you analyse the mp4 clip with MediaInfo and post the results from the Text view.

John EB

Tusk wrote on 9/10/2020, 3:07 PM

@johnebaker

I haven't tried all the MP4's but a few were downloaded from Youtube years ago, another was an MP4 I output w/ Magix years ago. Up until days ago, I was able to use them w/o any issues. Other MP4's like from my iPhone run w/ no issues (so far).

Excuse my caution, but when I looked up MediaInfo, I saw many complaints that the download for the software is bundled w/ known trojan software, which makes me hesitant to run it on my PC. I'm not equipped to deal w/ a virus/trojan attack, let alone getting a program I've used for years to run properly again. I don't mean to imply you're linking me to something bad, some have said to run malware bytes on it first before executing it, what should I expect?

Soundforge review comment:

"Sep 11, 2019 - Current software is 100% malware and does big damage to your system! Sourceforge shouldn't allow crap like this on their platform! project now contains what I would consider malware -- it installs the Mezaa advertising client. Really very annoying."

Thanks and apologies for my lack of knowledge/caution

Anthony

CubeAce wrote on 9/10/2020, 3:38 PM

@Tusk

Hi Anthony.

Download it from the MediaInfo site.

Most of the people here that are main contributors have been using it for some time. None of us as far as I know have ever had problems with it.

If you don't trust it, that's fine. The alternative is to offer a file to us you can't use for us to test.

Personally I feel the problems with viruses and trojans come from some people downloading programs from third party sites rather than finding the correct site to download from. Sites where quite often cracked versions of software are also offered.

I've yet to be infected by anything off the web in nearly twenty five years, mainly by not going to such sites.

Ray.

Tusk wrote on 9/11/2020, 5:43 PM

@CubeAce

Hi Ray, not meaning insult but if I have an option to upload one of the files that isn't loading for inspection vs downloading more executable files onto my PC I'd prefer to choose the former.

The example MP4 file is relatively small (26.5 mb), downloaded from Youtube. Other MP4s I have seem to run OK, so maybe it's an issue w/ some of them? I guess it's odd because I've used these files for years with no issue. How do I upload it to share on here?

Thanks, Anthony

CubeAce wrote on 9/11/2020, 7:02 PM

@Tusk

Hi Anthony.

No offence taken over personal preferences but your stated objection was down to virus / trojan worries, not 'downloading more executable files'. Whatever, makes no odds, it's your choice. We are trying to help you which is difficult without additional data when requested. How you share a file is up to you. Most people here so far have chosen to use Dropbox, One Drive, Google Drive, or other shared online space services. Dropbox being the most predominant as it does not require others to have an account to log into the space.

What MP4 converter are you using to download video content from YouTube as the fault may lie in the convertors output.

Ray.