@ANTHONY-MCNEILL Try the follwoing, go into the program settings and click on the button to clean up the store. There is also a button to re-scan all Soundpools. Do this after you reset the store.

If you were charged twice instead of one time only you need to contact sales support at infoservice@magix.net to get help from them. We are just users here, like you, and cannot do anything about this problem.