Unable to install Design Elements, Menu templates, etc...

ptyuser67 wrote on 6/23/2021, 5:09 PM

I've just bought an upgrade from Photostory Deluxe 2018 to Photostory Deluxe 2021. After a long upgrade process, now I'm trying to install the "free download" that includes Design Elements, Menu templates, etc.

The installation was not getting through, so I opened the file folder and tried to install each individual file. For example: Photostory_2019_Deluxe_KA3_DesignElements_INT_190312_08-12_18_0_3_0.exe, or Photostory_2019_Deluxe_KA3_MenuTemplates_INT_190402_14-32_18_0_3_0.exe.

But during the installation I'm getting a message that I must first install Photostory Deluxe. And of course, Photostory Deluxe is already installed.

What do I do now?

Thanks in advance.

 

Comments

emmrecs wrote on 6/24/2021, 4:27 AM

@ptyuser67

Welcome to the Magix user to user forums.

Looking at the file names you list I think the problem is that, having installed PS Deluxe 2021, those files you are clicking on are clearly for PS 2019. Hence the error message, because they are "looking for" PS Deluxe 2019.

Unfortunately, I think you will need to retry the download of the additional content.

Jeff
Forum Moderator

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