Un-installing not working to re-install.

thefirstcjones wrote on 9/5/2016, 7:13 PM

Ok, a bit of a complicated mess here but I bought a phyisical copy of Magix Movie Edit last year. However, the hard drive that I put it on was in the process of dying so I attempted to save as much as I could and ended up getting most everything transferred to a brand new hard drive. However, I believe some of the files got corrupted because i couldn't open it from the new hard drive like I could from the old one. No problem I thought, ill just re-download it from magix website with my login info. Wrong again. It won't download because for some reason, the file that I switched from my old hard drive (drive E) still believes its on drive E even though it's now on my new hard drive (drive F). So Magix wont download because it says its already there (which it is, sort of). No problem, i thought, I'll just uninstall the old one. Wrong again. Apparently because the program still believes its on drive E, it wants to try to to use drive E to uninstall itself and if I go to control panel to uniinstall it, the magix uninstall popup window comes up and tells me that "Drive E is invalid". Well I would think so, its been out of my computer for 3 months now. Anyway I can bypass that popup window and delete straight from my computer using control panel? I really need some help here, this software is just putting me through loops.

Comments

emmrecs wrote on 9/6/2016, 4:58 AM

Hmm, it seems that MEP (which version btw?) is still "installed", at least as far as your registry is concerned.

If you simply delete the MEP files from your hard drive that will not solve the problem of your registry thinking MEP is still installed.

My opinion of one of the "best" methods to attempt to resolve this is to download and install the free http://www.revouninstaller.com/revo_uninstaller_free_download.html  There is also a paid for "Pro" version of the app which is, in my opinion, well worth its cost because it includes one or two additional, very useful, features.

Once installed point the app to the folder where MEP is currently installed and have it run in Advanced Mode in order to find everything related to MEP, files, folders and registry entries.  Word of caution: if you have any other MAGIX program on your computer check carefully everything that Revo says it is going to remove (it doesn't actually remove anything apart from the core files until you have seen and "approved" this list of additional items).

Following the removal of the old version, reboot the computer and then try the new install.

HTH

Jeff

Last changed by emmrecs on 9/6/2016, 4:59 AM, changed a total of 2 times.

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam