Typical time to receive response to Magix support request?

gjonny wrote on 2/8/2022, 3:33 PM

Not sure where else to post this, so...

I'm having a problem with my Producer Base account. I entered a support request through the web page, and got a confirmation email back on Jan 28. It's now Feb 08 and (other than the confirmation) I haven't heard anything. Is it normal for support requests to take so long?

Thanks, John

Comments

SP. wrote on 2/8/2022, 4:27 PM

@gjonny No, that's a very long time without an answer. I would suggest you try to sent a follow-up e-mail asking them for reaction. Be sure you use the same ticket number in the subject.

emmrecs wrote on 2/9/2022, 4:25 AM

@gjonny

As @SP. says, that is a long time without further response.

If you reply to the confirmation email that should bump your request and hopefully, produce a useful reply!

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

gjonny wrote on 2/9/2022, 10:48 AM

@emmrecs @SP.

So, after your feedback, I did reply, and got a response shortly after. I'll keep that in mind for any future issues. Unfortunately, their (Magix Support) reply wasn't useful. 🙁  Will keep trying.

Thanks,

John