Comments

johnebaker wrote on 2/7/2020, 3:17 PM

@Joseph-Flumerfelt

Hi

. . . . I've created a slide show, and cant get it to burn a DVD . . . .

We need more information see this topic for details of what is required.

Additionally:-

  1. what steps are you taking to burn a DVD?
  2. does you computer have a DVD or Blu-Ray/DVD burner?

. . . . Is there a way to call this company? . . .

No - support is by a ticketing system, however there are many experienced users in the forum who may be able to help to resolve the issue.

John EB

Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Joseph-Flumerfelt wrote on 2/8/2020, 9:16 AM

This is a brand new install of Photostory Deluxe 2020. Computer has a DVD burner.

johnebaker wrote on 2/8/2020, 9:21 AM

@Joseph-Flumerfelt

Hi

Any details on your computer specification and item 1 above, also what make and type of discs are you using?

John EB

Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Joseph-Flumerfelt wrote on 2/8/2020, 10:38 AM

Windows 10. we are burning a basic DVD, when we try on DVD player it says incompatible. I think we are using DVD-R