To the support team at Magix .... Billing complaint

Gill-Rodriguez wrote on 10/30/2019, 6:19 AM

Hi Guys,

We purchased a 3 month subscription for Vegas pro 16 at ~$17 per month for 3 months.

Unfortunately you have continued to bill us after the initial 3 month (this is the second month beyond our agreed upon subscription)

Please understand the following:

  • we did not agree to any renewal of the subscription
  • at no point in the sales process was it communicated to us that there was an automatic renewal.
  • there are no clear instruction on you site that shows how to cancel a subscription.
  • its almost impossible to actually get a response from your customer service.

Not only do I wish to cancel the subscription that is continuing beyond the 3 months that I agreed to I would also like my money back from 2 times that you have mistakenly charged us.

Please let me know how we can discuss this issue with a live person. I would like this to be settled in an amicable way but I am willing to make this an uncomfortable issue.

Best Regards

Comments

wabu wrote on 10/30/2019, 8:09 AM

I think you are wrong at this site

https://www.magix.com/gb/support/customer-service/

should be the Right way to reach somebody

Here is only a helpdesk from and to user

wabu ...............der nie auslernt

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