Hi @sheppo - I can assure you that AMS11 does support the MP3 file type and that I have been using the drag and drop method for MP3 files on my previous computer before I got this pc. I have uninstalled AMS11 and reinstalled AMS11 fresh from the MAGIX site twice on this new pc. I can see the files only when I select All Files but when I click to use them I'm still getting the same error message. I'm not sure how my pc cannot use a MP3 file for importing into AMS11 but I really need to resolve this issue so I can get back to doing the production side of things asap. Any assistance would be Greatly Appreciated. Thanks

Update: I have tried converting to WAV file format for importing into AMS11 and the file is not visible even when the All Files option is selected. Any Assistance Would Be Greatly Appreciated. Thanks

@Chris-Spargur

These are user to user forums so technical support here depends upon the knowledge/experience of other users! You can contact Magix Support via this page.

However, if your file once converted to .wav cannot be seen, there is something very odd about it, I think. If you download and install the free MediaInfo utility it will analyse your file; please post here the results of the Text view of the analysis. That may offer some guidance as to the problem!

HTH

Jeff
Forum Moderator

Thanks, Jeff. The files I'm using are the same files I was using with AMS11 on my pc before it got reformatted at the repair shop. I'm thinking they just added soooo much security that the pc can't function properly. I'm not a tech so I'm going to have to contact the people who 'fixed' it. If that is the problem, I'll post it here. I'm not blaming AMS11 and/or MAGIX for this error. Just a frustrated music producer. Thanks for your reply. - Chris

Hi @sheppo - I can assure you that AMS11 does support the MP3 file type and that I have been using the drag and drop method for MP3 files on my previous computer before I got this pc.

@Chris-Spargur - I've Confirmed MP3 import works on the download version, 11.0.7 (build 18) 64-bit, and the version you're immediately prompted to upgrade to 11.0.10 (build 21) - which is the version you're on. I wasn't able to check the version number I had before so sorry about that.. I have tried a few different MP3s and they all work just fine.

Clearly you're having issues, so the problem must lie elsewhere. Here's a couple of options

• Are you running the application as admin? If so you will not be able to drag files from explorer in to AMS, this is a Windows limitation as you're running the application as a different user. You say you're able to drag a file in okay, just then you get an error though, so maybe not that..
• Alternatively, if you can't see files in the file browser that sounds troubling. Have you tried running the application as an administrator (right click the icon in the start menu -> more -> run as administrator
• You say you've tried other MP3 files.. Do these files playback normally if you double click on them in explorer? Have you tried rendering something from AMS as an MP3 file, and then importing it?
• Have you installed any codec packs? sometimes these may cause issues with application's default way of processing files. If you have, and you have the option, try removing a codec's pack MP3 codecs - they really aren't needed in windows by default.
• If you look at help -> About Acid Music Studio -> Components, what do you see? Mine is pasted below. Specifically the MP3 plug section. - can you browse in explorer to the paths referenced?

Application
    Path: C:\Program Files\ACID\ACID Music Studio 11.0\acidmusic.exe

CD/DVD
    sfcd.cdd.dll version: 3.0.10.4681
    sfspti.dll version: 3.0.10.4681
    sfcdix.cfg version: 1.2.0
    sfcdix.cfg checksum: 185764

File I/O Plug-Ins
    aifplug.dll
      version: 1.2.10.10948
      path: C:\Program Files\ACID\ACID Music Studio 11.0\FileIO Plug-Ins\aifplug\aifplug.dll

    atracplug.dll
      version: 1.0.10.8860
      path: C:\Program Files\ACID\ACID Music Studio 11.0\FileIO Plug-Ins\atracplug\atracplug.dll

    aviplug.dll
      version: 1.2.10.13397
      path: C:\Program Files\ACID\ACID Music Studio 11.0\FileIO Plug-Ins\aviplug\aviplug.dll

    fhgaacplug2.dll
      version: 1.0.10.381
      path: C:\Program Files\ACID\ACID Music Studio 11.0\FileIO Plug-Ins\fhgaacplug2\fhgaacplug2.dll

    flacplug.dll
      version: 1.0.10.5496
      path: C:\Program Files\ACID\ACID Music Studio 11.0\FileIO Plug-Ins\flacplug\flacplug.dll

    mp3plug2.dll
      version: 3.0.10.10369
      path: C:\Program Files\ACID\ACID Music Studio 11.0\FileIO Plug-Ins\mp3plug2\mp3plug2.dll

    oggplug.dll
      version: 1.2.10.11876
      path: C:\Program Files\ACID\ACID Music Studio 11.0\FileIO Plug-Ins\oggplug\oggplug.dll

    qt7plug.dll
      version: 1.0.10.9019
      path: C:\Program Files\ACID\ACID Music Studio 11.0\FileIO Plug-Ins\qt7plug\qt7plug.dll

    rm9plug.dll
      version: 1.0.10.9430
      path: C:\Program Files\ACID\ACID Music Studio 11.0\FileIO Plug-Ins\rm9plug\rm9plug.dll

    sfpaplug.dll
      version: 1.2.10.12188
      path: C:\Program Files\ACID\ACID Music Studio 11.0\FileIO Plug-Ins\sfpaplug\sfpaplug.dll

    stl2plg.dll
      version: 1.3.10.10564
      path: C:\Program Files\ACID\ACID Music Studio 11.0\FileIO Plug-Ins\stl2plg\stl2plg.dll

    swfplug.dll
      version: 1.0.10.7960
      path: C:\Program Files\ACID\ACID Music Studio 11.0\FileIO Plug-Ins\swfplug\swfplug.dll

    wavplug.dll
      version: 1.2.10.13736
      path: C:\Program Files\ACID\ACID Music Studio 11.0\FileIO Plug-Ins\wavplug\wavplug.dll

    wmfplug4.dll
      version: 1.0.10.5349
      path: C:\Program Files\ACID\ACID Music Studio 11.0\FileIO Plug-Ins\wmfplug4\wmfplug4.dll