Comments

emmrecs wrote on 2/17/2022, 9:32 AM

@Terry-Crawford

Welcome to the Magix user to user forums.

There is no calendar, database, or file information feature on the trial version. Why?

Because, like all Magix programs Trial versions, not all the features of the purchased program are available, sorry! Once the program is purchased so you have a serial key and can then register it, those "missing" features will be available.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Terry-Crawford wrote on 2/18/2022, 5:31 AM

Ok, have purchased Photo Manager Deluxe and on trying to add a folder to the database, after hours of analyzing files, it gives the error "No golbal memory in MyAllocGlobalPtr for type 30. The program hangs and waits for me to click OK and then reports another one with the same error. I am not working with raw files. These are all formats that are accepted. Help please.

emmrecs wrote on 2/18/2022, 6:15 AM

@Terry-Crawford

Sorry to hear about that problem! I'll happily confess it's not one I've ever encountered before.

What is the spec of your computer? If you tell us all about its hardware we may have a clue as to why you are seeing that message.

If no other user is able to offer any guidance to you I think you need to create a Support Ticket, starting at this page, making sure to complete everything requested on each subsequent page and always clicking the option to Ask Support if this is offered, often at the foot of any page.

HTH

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 2/18/2022, 6:59 AM

@Terry-Crawford

Hi

. . . . No golbal memory in MyAllocGlobalPtr . . . .

The error message would suggest there are some unsupported image formats, eg RAW, .heic etc image files, in the folder you are scanning.

Photo Manager supports some RAW file formats - see the list here - scroll down to the section shown below for the link to the full list

HTH

John EB
Forum moderator

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.