The system suddenly is not launching and asking for registration?

Dave-Dugan wrote on 1/26/2021, 12:32 PM

Hi there, 

LONG time customer ( over 20 years now)

When I click on my most recent Sound Forge audio Desktop icon---It launches a registration??

I've already paid for this 10.0 version and it's been working smoothly

for years.

 Not sure what has caused this to happen today and even though I know the process is likely unnecessary I needed to

get my audio files and the platform back so I clicked on the the registration request and, it asks if it can

make changes to my device for a download ----clicking yes doesn't appear to do anything.

Is there a glitch today? This happened right in the middle of an important voice audition I was doing and

I will likely miss the deadline on it , but there are more deadlines looming.

Please advise.  Thanks!

Comments

rraud wrote on 1/26/2021, 5:02 PM

Assuming you are running on a Win 10 PC, this is likely the (common) 'Elevated Privilege' issue which affects Sound Forge 10 (and sometimes SF-11) after (some) Windows 10 updates.

If this is the case, there are two routes you can go, one is a registry tweak, the other is easier and safer, but will add a "Run as Administrator" pop-up dialog each time SF is launched.
>>> If you do not want to mess with the registry, (which is dangerous), you can run SF as an administrator which should allow it to launch:
Right-click the Sound Forge 10 <.exe> launcher (or shortcut), choose Properties> select the 'Compatibility' tab, under 'Privilege level', check-mark "Run this program as an Administrator"
--------------------------
See this Comment for the reg tweak

 

Dave-Dugan wrote on 1/26/2021, 7:33 PM

Thanks a lot! That was the answer. I knew the Windows had updated last week, BUT since Sound Forge continued to work for a number of days, I did not realize the update caused the issue.

For some reason, the 2nd channel on the stereo mode is now very low/unbalanced compared to Channel 1, but at least the software launches again.

 

Greatly appreciate your helpful advice!

 

rraud wrote on 1/27/2021, 10:18 AM

For some reason, the 2nd channel on the stereo mode is now very low/unbalanced compared to Channel 1,

I have not ever read of, or experienced that behavior due to a Win 10 update or an 'Elevated Privilege' tweak.
Does the waveform channel display appear lower as well? If so, you may a have changed it and executed a save. Otherwise, a setting could have been inadvertently changed. Check the 'Hardware meter' volume (View menu), volume envelops, plug-ins, ect.

Val-Stevens wrote on 6/20/2023, 6:11 AM

I just tried to open Sound Forge and get a message Error Code: -59 What does this mean and how can I fix it. Thank you in advance to anyone that can help.

SP. wrote on 6/20/2023, 6:50 AM

@Val-Stevens Something got damaged with your installation. It could be that some antivirus software interferes?

Try holding CTRL and SHIFT and double click on the program icon to start Sound Forge. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the program setting. Maybe it will start after doing this.

If this doesn't work, try to uninstall Sound Forge, then reinstall it. You can get the installer from your user account at https://www.magix.com/int/support/my-service-center/

You can also use a free tool like Revo Uninstaller to uninstall Sound Forge and completely remove all leftover files and registry entries. This could be helpful if a normal uninstallation doesn't work.

Val-Stevens wrote on 6/20/2023, 6:56 AM

Thank you. I will try this.

Val-Stevens wrote on 6/20/2023, 7:24 AM

Thank you soooooooo much. The CTRL Shift didn't work so download Revo and uninstalled and reinstalled from the link you gave me. All good now. Thank you again. THANK YOU.