The serial # has been registered to another email address. Err Code 24

Gilbeth-Sykes wrote on 12/12/2021, 7:41 PM

I was in the process of trying to load Vito Solo Instrument software, it asked me to register using Removed by Moderator and it doesn't recognize my email address in which I used Removed by Moderator. I have another email that I put in Removed by Moderator. Neither one of these emails worked asking for customer assistance giving me and Error Code = 24

Comments

emmrecs wrote on 12/13/2021, 4:13 AM

@Gilbeth-Sykes

Welcome to the Magix user to user public forums so any personal data, like serial numbers or email addresses should never be posted here. I have edited your post to remove them.

Error code 24 is fully explained in this Magix Support page.

If, having followed the information there, you are still receiving the error message you should next go to your account, log in and check the details recorded in your account under User data. If the email address there is "wrong" you can amend it.

If you cannot log into your account or everything recorded there seems to be correct your final step will need to be an email to infoservice@magix.net, explaining ALL the details of your account and of the problem you are experiencing and ask for their help in resolving this.

HTH

Jeff
Forum Moderator