The installation of MAGIX Music Maker problems...

DanielsAnimations2014 wrote on 4/18/2017, 8:41 PM

I just discovered that MAGIX Music Maker has now become free. While in the installation transfer, I was at 99% done, and I get this message...

 

 

"An error occurred during transfer which caused the installation to stop. This problem can most likely be fixed by restarting the transfer of the installer application. If you experience further problems, contact the MAGIX support.
http://support.magix.com

Click "OK" to restart the installation transfer."

 

How does that happen?

 

Thanks in advance.

Comments

johnebaker wrote on 4/19/2017, 3:24 AM

Hi Daniel

I presume this happened while downloading the program in which case there could have been an interruption in your Internet connection, the download server could have gone offline, or one of many other things happened that disconnected your computer from the download server.

Did you click Restart and the download complete?

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

DanielsAnimations2014 wrote on 4/21/2017, 7:32 PM

Hi Daniel

I presume this happened while downloading the program in which case there could have been an interruption in your Internet connection, the download server could have gone offline, or one of many other things happened that disconnected your computer from the download server.

Did you click Restart and the download complete?

HTH

John EB

Hi, John.

 

I forgot to reply to your answer.

My internet is still working, and... the download is still not working.

I did restart several times, but no luck.

 

Thanks for your reply anyway....

 

Dan P. Lyons

emmrecs wrote on 4/22/2017, 3:46 AM

Dan,

I think you need to contact support and raise a ticket, http://support.magix.com

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

DanielsAnimations2014 wrote on 4/24/2017, 2:57 PM

Dan,

I think you need to contact support and raise a ticket, http://support.magix.com

Not sure if that helps, but I'll try.

DanielsAnimations2014 wrote on 4/24/2017, 3:09 PM

You know what John,

 

I just had to permanently delete the musicmaker.exe file, and redownload it.

 

And the installation worked!

 

Thank you for your help.

 

Dan P. Lyons

johnebaker wrote on 4/25/2017, 3:30 AM

Hi Dan

Thanks for letting us know the solution.

Happy editing

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

DanielsAnimations2014 wrote on 4/25/2017, 3:57 AM

You're welcome.

 

DLE