The activation code is incorrect

Leonardo-Klemes wrote on 12/24/2021, 2:36 PM

I bought Movie Studio Platinum earlier this year and it was fine. Now I formatted my PC, installed the program again and everything seemed to be correct, the program says it was activated correctly, it is on the website as active, the program opens, but when I try to import a video into the program it just says "the activation code is incorrect". Tried to reinstall, tried to deactivate and activate again, but nothing works.

Comments

johnebaker wrote on 12/24/2021, 4:25 PM

@Leonardo-Klemes

Hi and welcome to the forum

. . . . when I try to import a video into the program it just says "the activation code is incorrect".  . . . .

Did you also purchase the HEVC codec and it is asking for the serial number for it? If so you enter the serial number for the codec, which IIRC, begins with HEVC- followed by a sequence of characters - you should find this in the email confirming purchase of the HEVC codec.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Leonardo-Klemes wrote on 12/24/2021, 5:13 PM

I didn't buy anything besides the Movie Studio Platinum and before I reset my computer I was able to use it normally. It doesn't ask for a serial number. This error also happens when I try to open the project I was working on before.

johnebaker wrote on 12/25/2021, 6:05 AM

@Leonardo-Klemes

Hi

Download and install MediaInfo and analyse one of the clips showing this issue and post the results, see this tutorial if you are not familiar with MediaInfo  on how to setup MediaInfo and analyse a video clip to get the full data that you can post directly into a comment.

John EB 
 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Leonardo-Klemes wrote on 12/25/2021, 8:55 AM

Hi and Merry Christmas.

General
Complete name                            : F:\Video\Sova.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (isom/mp42)
File size                                : 32.0 MiB
Duration                                 : 3 min 55 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 1 139 kb/s
Encoded date                             : UTC 2021-06-20 08:03:25
Tagged date                              : UTC 2021-06-20 08:03:25
gsst                                     : 0
gstd                                     : 235566

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L3.1
Format settings                          : CABAC / 3 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 3 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 3 min 55 s
Bit rate                                 : 1 004 kb/s
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 25.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.044
Stream size                              : 28.2 MiB (88%)
Title                                    : ISO Media file produced by Google Inc. Created on: 06/20/2021.
Writing library                          : x264 core 155 r2901 7d0ff22
Encoded date                             : UTC 2021-06-20 08:03:25
Tagged date                              : UTC 2021-06-20 08:03:25
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 3 min 55 s
Bit rate mode                            : Variable
Bit rate                                 : 128 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 3.59 MiB (11%)
Title                                    : ISO Media file produced by Google Inc. Created on: 06/20/2021.
Language                                 : English
Encoded date                             : UTC 2021-06-20 08:03:25
Tagged date                              : UTC 2021-06-20 08:03:25

johnebaker wrote on 12/25/2021, 12:46 PM

@Leonardo-Klemes

Hi

. . . . I bought Movie Studio Platinum earlier this year and it was fine. . . .

What is the version number as found under Help, About?

Thanks for the MediaInfo analysis - the video should be imported without any issues, however there a 2 values in the data which are unusual, however they should not be affecting the import

Has this video been captured from Youtube using a browser plug-in?

If so which browser and plug-in?

Does the error message appear wnen you import other video formats eg AVI, other mp4 ?

John EB

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Leonardo-Klemes wrote on 12/25/2021, 4:25 PM

Version 17.0 (build 223). It's funny that along with that my email and the serial number appears and I still get that error.
The video was downloaded from youtube on some website, I don't remember, but I also tried to import videos that I captured directly from my PC using my video card tool, I got the same error.
I tried to import the same videos into another editing program and they worked normally...

ericlnz wrote on 12/25/2021, 4:52 PM

Version 17.0 (build 223)

@Leonardo-Klemes Looks like you have the last build of VEGAS Movie Studio Platinum in which case you need to post on the Vegas forum, which is separate to this one.

https://www.vegascreativesoftware.info/us/vegas-movie-studio-forum/

 

johnebaker wrote on 12/25/2021, 5:49 PM

@Leonardo-Klemes

Hi

As @ericlnz has pointed out you have the old Vegas Movie Studio which has been discontinued for nearly 6 months.

Should you wish to remain in the Vegas 'universe', then any upgrade you may make, should be to Vegas Edit which is a 'base' version of Vegas Edit Pro and not Magix Movie Studio which is a different program based on Magix Movie Edit Pro.

This topic will be closed.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.