Terrible support

ERICH-BATRA wrote on 1/22/2021, 8:27 AM

Installed Vegas movie studio 16 on windows 10 -- can't make any movies anymore.

Support replied with: Starting with recent versions of Windows 10, the VEGAS line of products uses native Windows tools for stereo AC-3 encoding and decoding. It is not possible to encode 5.1 AC-3 files since they are not supported through the operating system. To encode 5.1 audio, use another audio codec such as WAV

SO - what do I do now?

Comments

emmrecs wrote on 1/22/2021, 10:29 AM

@ERICH-BATRA

what do I do now?

As a first step please read this pinned post and follow the advice given there.

Just as a slight aside: I'm not sure I would agree at all that the fact that you have lost a particular facility because of a change made by Microsoft to recent versions of Windows 10 merits the description of Magix support as terrible.

This thread will be closed.

Jeff
Forum Moderator